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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
  • 1. Sales solutions
    • 2. Marketing solutions
      • 3. Commerce solutions
        • 4. Service solutions
          • 5. Customer Data solutions
            - Unified offering for customer relationship enhancement
            Integration Across CX Solutions and SAP Business Suite40%- Integration between CX solutions
            • 1. Consistency across customer interactions
              • 2. Efficiency and personalization benefits
                - Integration with SAP Business Suite / S/4HANA
                • 1. Use cases and business scenarios
                  • 2. Integration points and architecture
                    Articulating Value and Business Outcomes25%- Demonstrating impact on customer engagement
                    - Linking solutions to business goals
                    - Value proposition of integrated CX portfolio

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q31-Q36):

                    NEW QUESTION # 31
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: C,D,E


                    NEW QUESTION # 32
                    Which application would you recommend to manage the customer consent and preference lifecycle?

                    Answer: D


                    NEW QUESTION # 33
                    Which of the following is a feature of SAP Customer Data Platform?

                    Answer: D


                    NEW QUESTION # 34
                    Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
                    Note: There are 3 correct answers to this question.

                    Answer: A,C,E


                    NEW QUESTION # 35
                    Which of the following features are available in SAP Service Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: A,C


                    NEW QUESTION # 36
                    ......

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