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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Procedures | 21% | - Documentation and professionalism
|
| Topic 2: Operating Systems | 28% | - Windows tools and utilities
|
| Topic 3: Security | 28% | - Security best practices
|
| Topic 4: Software Troubleshooting | 23% | - Operating system troubleshooting
|
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NEW QUESTION # 218
A technician is tasked with hardening a newly installed Windows workstation before it is deployed to a user. The technician needs to ensure that the system's default security vulnerabilities are minimized. Which of the following should the technician do? (Select TWO).
Answer: A,E
Explanation:
Hardening focuses on reducing default attack surface and removing predictable access paths. Quentin Docter explains that default accounts are risky and highlights that Windows creates a Guest account that "represents a weakness that can be exploited," so you "should disable all accounts that are not needed, especially the Guest account." That directly supports option B .
Docter also emphasizes changing defaults as part of hardening: "Changing the default password to a complex password is also a good practice in hardening the device." That maps to option E (change the default administrator password). These actions reduce common credential-based attacks and limit unauthorized access.
Other options are either unrelated to workstation hardening (remote collaboration tools, virtual assistants) or weaken security (disabling screensavers may remove automatic lock behavior). Thus, the best two hardening steps are disable Guest and change the default admin password .
NEW QUESTION # 219
An end user is unable to access the intranet. A technician needs to confirm whether the Windows web server is online and functioning. Which of the following default remote access technologies would the technician most likely use to remotely connect to the server?
Answer: D
Explanation:
Remote Desktop Protocol is the default remote access technology for Windows servers. It allows a technician to remotely log in to the Windows web server, verify its status, and confirm that the web service is running properly.
NEW QUESTION # 220
A user's workstation shows a high number of advertisements when they access the internet.
Which of the following should a technician investigate first?
Answer: D
Explanation:
The technician should first examine the web browser settings for unwanted extensions, altered permissions, pop-up behavior, or changed configuration. Excessive advertisements during web browsing are commonly associated with browser-level settings or add-ons that can be identified and corrected there.
NEW QUESTION # 221
Which of the following should a technician consider when adding ten new high-end graphic design and animation desktops at a client site?
Answer: C
Explanation:
Adding ten high-end graphics/animation desktops can dramatically increase the electrical load on the room's existing circuits. High-performance CPUs and GPUs draw substantially more wattage than typical office PCs, and that wattage translates into higher current (amperage) on the circuit. Mike Meyers' Lab Manual explains the relationship V ร A = W and warns that wiring and circuits have amperage ratings; pushing too much current can overheat wiring and trigger safety devices. It also explains that circuit breakers are rated for a specified amperage and will open (trip) when overloaded to prevent overheating and damage. Therefore, before deployment, the technician should calculate expected power draw per system and ensure the desktops are distributed across sufficient circuits (or that electrical upgrades are made) to avoid repeated breaker trips, overheating risks, and downtime. While temperature and humidity matter for environmental control, the question is specifically about introducing multiple power-hungry workstations, making circuit power consumption the most critical planning factor for safe, stable operation. This aligns with A+ operational
/environmental concepts around proper power handling and avoiding overload conditions.
References: Quentin Docter - CompTIA A+ Complete Study Guide (Safety/Environmental concerns; power- handling focus); Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide (VรA=W; circuit breaker behavior under overload); Mark Soper - Mike Meyers' A+ Lab Manual (amperage ratings; circuit breakers trip when overloaded)
NEW QUESTION # 222
A remote user reports that their screen displays the message, "All of your files have been encrypted. If you want your files back, you will need to pay us in Bitcoin." Which of the following should a technician do first?
Answer: C
Explanation:
The correct answer is D. Quarantine the infected system. The message describes ransomware because the files are encrypted and the attacker is demanding Bitcoin payment. The Mike Meyers/Mark Soper material explains that ransomware encrypts all accessible data and often demands payment in bitcoins for decryption. Quentin Docter's Complete Study Guide explains that ransomware can spread quickly across a network and encrypt files in its path. It also states that after malware is confirmed, the infected system should be quarantined to prevent spread to other systems or network resources. Reimaging and restoring data may be required later, and updating/scanning anti-malware is part of remediation. However, the first action after identifying an active ransomware infection is isolation. Quarantining the system protects shared drives, other endpoints, and network resources from further encryption.
NEW QUESTION # 223
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