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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Topic 1: Communications Cloud Fundamentals	- Communications Industry Data Model - Industry Cloud Overview and Use Cases
Topic 2: OmniStudio (Vlocity) Capabilities	- FlexCards and UI Composition - DataRaptors and Integration Procedures - OmniScripts and Guided Experiences
Topic 3: Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
Topic 4: Industry Process Automation	- Service and Provisioning Workflows - Customer Lifecycle Management
Topic 5: Integration and Extensibility	- External System Data Synchronization - Salesforce APIs and Integration Patterns

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Are there customer specific offerings?
B. Can we rationalize products to a smaller number?
C. Which of the products are inactive?
D. Which of the provided products are still actively sold?

Answer: A

NEW QUESTION # 19
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
B. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
C. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
D. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

Answer: C

NEW QUESTION # 20
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
B. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
D. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy

Answer: B

Explanation:
For a large-scale migration, partitioning data into logical blocks and running the migration in stages (B) allows for a phased approach, reducing system disruption. On-demand migration for non-migrated data ensures that orders can continue to be processed seamlessly during the transition period.References:Best practices for large-scale data migrations in Salesforce environments.

NEW QUESTION # 21
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create one decomposition relationship each from all commercial offerings to the same technical product
B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
C. Create one decomposition relationship each via one parent class product from all commercial offerings
D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

Answer: C

NEW QUESTION # 22
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product services sold can undergo future attribute changes
B. The product/service sold is high volume, one time billing event, such as a pay per view
C. The product Service sold has a recurring charge
D. The product services sold will have child features added in the future
E. The Product sold is a device accessory such as phone case

Answer: A,C,D

Explanation:
Assetization of a commercial product or service should be considered when: A. The product or service can undergo future attribute changes, requiring tracking and management of these changes over time. D. The product or service will have child features added in the future, necessitating a structured approach to manage these hierarchical relationships. E. The product or service has a recurring charge, implying a need for ongoing management and billing of the service. These factors indicate a complex product or service lifecycle that benefits from the structured management and flexibility provided by assetization.References:Salesforce Communications Cloud asset management best practices and product catalog management documentation.

NEW QUESTION # 23
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