ITIL-5-Foundation模擬モード、ITIL-5-Foundation試験問題解説集

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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Foundation (Version 5) Certification Exam
Exam Number:ITIL-5-Foundation
Exam Price:From US$690.00
Real Exam Qty:40
Passing Score:65% (26/40 questions)
Related Certifications:ITIL Service (Version 5)
ITIL Experience (Version 5)
ITIL Product (Version 5)
ITIL Strategy (Version 5)
ITIL Foundation Bridge (Version 5)
ITIL Transformation (Version 5)
Certificate Validity Period:3 years
Available Languages:Portuguese (Brazil), Italian, Spanish, French, Chinese, Polish, German, English, Japanese
Exam Format:Multiple choice, Closed book, Single correct answer
Exam Duration:60 minutes
Recommended Training:ITIL Official eLearning
Exam Registration:PeopleCert Official Registration
Sample Questions:ITIL ITIL-5-Foundation Sample Questions
Exam Way:Online remote proctored or authorized test center
Pre Condition:No prerequisites required; entry-level certification
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

>> ITIL-5-Foundation模擬モード <<

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ITIL ITIL-5-Foundation 認定試験の出題範囲：

トピック出題範囲
トピック 1
  • Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
トピック 2
  • Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
トピック 3
  • The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
トピック 4
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
トピック 5
  • ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
トピック 6
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
トピック 7
  • The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
トピック 8
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
トピック 9
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.

ITIL Foundation (Version 5) 認定 ITIL-5-Foundation 試験問題 (Q46-Q51):

質問 # 46
Which statement regarding a partnership relationship is TRUE?

正解：C

解説：
ITIL Version 5 describes partnership as a relationship in which two organizations work closely together to achieve common goals and objectives. In its comparison of service relationship types, the most collaborative end of the spectrum is associated with bespoke or custom services, stronger mutual dependency, higher trust, and a shared focus on innovation, growth, and long-term objectives. The document contrasts this with more basic or transactional relationships, which tend to use standard contracts and standardized services aimed at broad markets. This makes option D the correct answer. Option A reflects a more basic or commercially standardized relationship rather than a partnership. Option B is incorrect because partnerships often extend into strategic alignment, not just operational or tactical coordination. Option C describes mass-market, off-the- shelf service provision, which ITIL associates with more standardized service relationships, not partnerships.
Because ITIL links partnerships with closer collaboration, shared goals, and often more bespoke arrangements, D is the exact answer that best fits the official description.


質問 # 47
Which statement BEST describes service quality?

正解：A

解説：
A useful way to answer this is by eliminating the near-matches. ITIL defines service quality as "the sum of the characteristics of a service that are relevant to its ability to satisfy stated and implied needs." That matches option A exactly. Option B is the definition of utility, which ITIL summarizes as what the service does and whether it is fit for purpose. Option C is a Service Level Agreement, a documented agreement between provider and customer. Option D is warranty, which ITIL explains as the assurance that a product or service will meet agreed requirements and be fit for use. These distinctions matter in ITIL because service quality is broader than just warranty or utility alone. The framework also places service quality within service level management and service level definitions, showing that quality reflects the overall characteristics relevant to stakeholder needs, not just performance promises or functionality. Since option A aligns precisely with the glossary wording and the others map to different official terms, A is the only correct and verified answer.


質問 # 48
Why is project management important in ITIL?

正解：C

解説：
The correct answer is C. ITIL Version 5 includes project management as one of the general management practices. A project is defined as a temporary structure created to deliver one or more business products according to an agreed business case, and the project management practice ensures that an organization's projects are successfully delivered. This makes project management important when the organization needs to deliver time-bound initiatives, such as introducing new or changed products, services, features, platforms, or improvements. Option A is incorrect because routine operational activities and service requests are handled through practices such as service request management, service desk, incident management, and operations- related activities. Option B is incorrect because governance authority is defined through governance, not project management. Option D may sound partly relevant, but it is more closely related to change enablement and organizational change management. Project management focuses specifically on temporary initiatives with defined outcomes, business justification, and delivery control.


質問 # 49
Which is the purpose of the "transition" activity?

正解：D

解説：
ITIL Version 5 states that the purpose of the "transition" activity is "to seamlessly introduce new or updated products into operational environments and to ensure effective onboarding/offboarding of suppliers." This wording directly supports option A. The transition activity happens after solutions have been built and tested and focuses on moving them safely into the live environment. ITIL also explains that this may include deployment to the organization's own live environment, a customer environment, or a marketplace, depending on the product architecture. In addition, transition covers onboarding and offboarding suppliers when acquired services or resources become part of delivery, operation, or support. The other options match different lifecycle activities. Option B describes discover, which is about alignment with service-consumer needs and strategy. Option C fits design, where prototypes and specifications are produced. Option D describes build, which is the activity of developing, integrating, and testing digital products. Because ITIL explicitly names seamless introduction into operational environments as the core purpose of transition, A is the exact verified answer.


質問 # 50
After assessing its current customer service performance, a telecom company sets a target to reduce average call times from 10 minutes to 3 minutes within six months.
Which continual improvement step are they performing?

正解：B


質問 # 51
......

ITIL-5-Foundation試験問題解説集: https://www.mogiexam.com/ITIL-5-Foundation-exam.html