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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | CCST IT Support |
| Exam Number: | 100-140 |
| Exam Price: | USD 125 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Scenario-based, Drag and Drop, Multiple Select, Multiple Choice |
| Real Exam Qty: | 40-50 |
| Related Certifications: | Cisco Certified Support Technician (CCST) Networking CCNA |
| Exam Duration: | 50 minutes |
| Available Languages: | Chinese (Simplified), Portuguese (Brazil), Arabic, Spanish, Japanese, English, French |
| Passing Score: | 825 out of 1000 |
| Recommended Training: | Cisco CCST IT Support Official Cert Guide Cisco Networking Academy |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Cisco 100-140 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/ccst-it-support.html |
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NEW QUESTION # 57
A user wishes to install a new graphics card into their desktop computer. The computer has one PCIe x16 slot and several PCIe x1 slots. The graphics card requires a PCIe x16 slot. What should the IT support technician ensure about the motherboard's PCIe x16 slot before installation?
Answer: A
Explanation:
Correct Answer. D. The slot is available and not obstructed by other components Ensuring that the PCIe x16 slot is available and not obstructed by other components is crucial for the installation of a new graphics card. This prevents physical interference that could block the card from being fully seated, which is essential for proper connectivity and function.
Option A is incorrect because, while newer PCIe versions like 3.0 offer greater bandwidth, the critical issue is whether the card can physically fit and connect; compatibility in terms of generation is typically backward compatible.
Option B is incorrect because the color of the slot does not affect its functionality or compatibility with the graphics card.
Option C is incorrect because the location of the slot in relation to the CPU doesn't necessarily impact the installation or functionality of the graphics card, as long as it is the correct type (x16).
NEW QUESTION # 58
A user's mobile app is not synchronizing data between their phone and tablet. What should they check first to troubleshoot this issue?
Answer: D
Explanation:
Correct Answer. A. Ensure both devices are logged into the same account within the app For apps that sync data across devices, it is crucial that all devices are logged into the same account.
This common oversight can prevent synchronization.
Option B is incorrect as replacing the router is an unnecessary step unless there is a confirmed network issue affecting all devices.
Option C is incorrect because data synchronization issues within an app typically are not related to mobile data limits.
Option D is incorrect as reinstalling the app should only be considered if simpler, less disruptive checks do not resolve the issue.
NEW QUESTION # 59
You receive a call from a user stating that their webcam stopped working. There have been no operating system updates since it was last working.
Which action should you tell the user to perform first?
Answer: A
Explanation:
The first step in hardware troubleshooting is to check physical connections. Even if no software changes occurred, a loose or disconnected cable can cause devices like webcams to stop working. Software-based steps like updating or rolling back drivers come afterward if the physical connection is intact.
NEW QUESTION # 60
During a conference, a presenter wishes to connect their MacBook, which only has Thunderbolt 3 (USB-C) ports, to a projector that has an HDMI input.
What type of converter should the technician recommend to facilitate this connection?
Answer: D
Explanation:
Correct Answer. C. Thunderbolt 3 to HDMI converter A Thunderbolt 3 to HDMI converter is the best solution for connecting a MacBook with Thunderbolt 3 ports to a projector with an HDMI input. This converter will enable the digital signal from the MacBook to be properly transmitted and displayed through the HDMI-compatible projector.
Option A is incorrect because a USB-A converter would not support video output required for projection.
Option B is incorrect because an Ethernet converter is used for network connections and does not support video signals.
Option D is incorrect because while it could technically work, HDMI is a better choice for quality and simplicity if the projector supports it.
NEW QUESTION # 61
An employee reports that they can view content but cannot interact during a video conference on a collaboration platform.
What is the first step they should take to resolve this issue?
Answer: B
Explanation:
Correct Answer. A. Check their user permissions within the collaboration tool Often, interaction issues in collaboration platforms can be due to user permissions that restrict certain actions during a conference.
Option B is incorrect because reinstalling the software should only be considered if simpler fixes, like checking settings or permissions, do not resolve the issue Option C is incorrect because purchasing a premium version without understanding the permission settings may not resolve the issue Option D is incorrect because restarting the computer does not address specific permission settings within the collaboration software
NEW QUESTION # 62
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