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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Manage Inventory and Assets	15%	- Inventory management 1. Manage products and stock 2. Track customer assets
Work Order Management	25%	- Manage work orders lifecycle 1. Create and manage work orders 2. Manage incidents and service tasks
Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Set up Field Service parameters 2. Configure organizational units and resources
Schedule and Dispatch Work	20%	- Resource scheduling 1. Optimize scheduling and routing 2. Use schedule board
Field Service Mobile and Customer Experience	20%	- Mobile app configuration 1. Enable offline capabilities 2. Configure Field Service mobile app - Customer engagement 1. Service feedback management 2. Customer communication workflows

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q95-Q100):

NEW QUESTION # 95
You need to set up the system to meet LitWare's inspection requirements.
Which three actions should you perform in sequence in the Field Service app? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the order.

Answer:

Explanation:

Explanation:

To set up the system to meet LitWare's inspection requirements in the Field Service app, you should perform these three actions in sequence:
* Access the Inspection tab within Field Service app settings.
* Enable Analytics.
* Set Analytics Frequency to "Daily".
These steps will allow you to configure the inspection settings, enable analytics for inspections, and set the frequency of analytics to daily for regular updates. This will help LitWare Inc. to meet their inspection requirements effectively.

NEW QUESTION # 96
During normal daily operations, dispatchers at your organization only need to be able to see resources in their territory.
The dispatcher needs to customize their schedule board to filter resources to their territory.
What should the dispatcher do?

A. On the Resource filter panel, select a Resource Type and save it as the default.
B. In the Scheduler Settings, select one Territory.
C. Add a Requirement Panel.
D. On the Resource filter panel, select a Territory and save it as the default.

Answer: D

NEW QUESTION # 97
You are a field engineer for a windshield replacement company.
You did not complete all your tasks on your work order. You need to schedule time for the next day.
What should you do?

A. From the schedule board, select the booking, then select Move to another day.
B. From the bookable resource booking, select Child Work Order and save the new work order.
C. From the work order, change the sub-status to "Not Completed".
D. From the work order, select Follow up and save the new work order.

Answer: D

NEW QUESTION # 98
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.

A. Select the From warehouse location, then select the To warehouse location.
B. Enter the part number from the drop down, then click to transfer.
C. Select the source warehouse, then select the destination warehouse.
D. Enter the quantity to transfer, then click transfer.

Answer: C,D

Explanation:
Section: Manage inventory and purchasing
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory-transfer

NEW QUESTION # 99
Your company is currently using a fixed duration for a job type while scheduling work orders. This causes cascading delays, resulting in lower utilization of the resources.
To address this issue, you propose the use of predictive work duration (powered by AI) to help provide more realistic durations.
You need to advise the management team on the factors dispatchers can use to predict the duration of any given booking or requirement.
Which three factors can be used? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. SLA
B. Incident Type
C. Customer Agreement
D. Customer (service account)
E. Time-related changes

Answer: B,D,E

NEW QUESTION # 100
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