C_BCSCX_2502 Dumps Questions - C_BCSCX_2502 Testking Exam Questions

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Explain customer-centric business transformation 2. Identify competitive differentiators 3. Position SAP Customer Experience portfolio value
Topic 2: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- SAP CX Portfolio 1. SAP Emarsys and customer engagement 2. SAP Sales Cloud and Service Cloud positioning 3. Customer data and experience management 4. SAP Commerce Cloud capabilities - Business Process Integration 1. Integration with SAP Business Suite 2. Lead-to-cash processes 3. Omnichannel customer engagement
Topic 3: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. B2B and B2C commerce use cases 3. Customer loyalty and retention strategies

Section

Weight

Objectives

Topic 1: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Explain customer-centric business transformation
2. Identify competitive differentiators
3. Position SAP Customer Experience portfolio value

Topic 2: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- SAP CX Portfolio

1. SAP Emarsys and customer engagement
2. SAP Sales Cloud and Service Cloud positioning
3. Customer data and experience management
4. SAP Commerce Cloud capabilities

- Business Process Integration

1. Integration with SAP Business Suite
2. Lead-to-cash processes
3. Omnichannel customer engagement

Topic 3: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. B2B and B2C commerce use cases
3. Customer loyalty and retention strategies

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q14-Q19):

NEW QUESTION # 14
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Including integration capabilities
B. Providing industry expertise
C. Offering scalability and flexibility
D. Providing expertise in purchase processes

Answer: A,B,C

NEW QUESTION # 15
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Datasphere
B. SAP Workzone
C. SAP Customer Data Cloud
D. SAP Business Al

Answer: A

NEW QUESTION # 16
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Opportunity to Quote
B. Quote to Order
C. Lead to Opportunity
D. Source to Pay
E. Hire to Retire

Answer: A,B,C

NEW QUESTION # 17
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Rapid, continuous innovation by running the latest software version
B. Better process execution through improved data quality
C. Complex and costly upgrades from custom extensions
D. Data quality and consistency challenges
E. Efficient operations of IT security and efficiency

Answer: A,B,E

NEW QUESTION # 18
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It provides permanent awareness of customer expectations.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It enables organizations to deliver personalized customer engagement data.
E. It enables processing of accounting data.

Answer: A,B,D

NEW QUESTION # 19
......

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