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Pegasystems PEGACPDC25V1 Prüfungsplan:
| Thema | Einzelheiten |
|---|
| Thema 1 | - AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
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| Thema 2 | - Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
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| Thema 3 | - Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
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| Thema 4 | - Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
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PEGACPDC25V1 Originale Fragen & PEGACPDC25V1 Prüfung
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Pegasystems Certified Pega Decisioning Consultant 25 PEGACPDC25V1 Prüfungsfragen mit Lösungen (Q87-Q92):
87. Frage
U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?
- A. Suppression policy
- B. Applicability rules
- C. Customer contact limits
- D. Volume constraints
Antwort: A
Begründung:
A suppression policy allows you to define conditions that prevent customers from receiving an action or a group of actions. You can use a suppression policy to implement the requirement that customers do not see home loan offers on their account page if they have already received three home loan offers in the last two weeks. You can configure the suppression policy to suppress the home loan group based on the number of times the customer received any action from that group in the past 14 days. Applicability rules are used to determine whether an action is relevant for a customer based on their profile or context, not based on the number of times they received an action. Customer contact limits are used to limit the number of times a customer can be contacted per channel per time period, not based on the number of times they received an action. Volume constraints are used to limit the number of times an action is presented to customers across one or more channels, not based on the number of times they received an action. Verified Reference: [Certified Pega Decisioning Consultant | Pega Academy], Suppression policies
88. Frage
U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the Journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?
- A. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
- B. The customer can be Involved in only one active journey at a given moment.
- C. The customer always receives the most relevant action, even if an action is not a part of any journey.
- D. The bank implemented upweighting for the third stage.
Antwort: C
89. Frage
U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?
- A. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
- B. The customer can be involved in only one active journey at a given moment.
- C. The customer always receives the most relevant action, even if an action is not a part of any journey.
- D. The bank implemented upweighting for the third stage.
Antwort: C
Begründung:
Pega Customer Decision Hub always selects and prioritizes the most relevant and valuable action for each customer at any given moment, regardless of whether the action is part of a journey or not. A journey is a way to group and organize actions that are related to a common business objective or customer need, but it does not override the Next-Best-Action strategy that determines the best action for each customer. Therefore, if a customer receives an offer that is not included in any journey, it means that the offer is more suitable and beneficial for the customer than any other offer in the journey. Verified References: Pega Decisioning Consultant | Pega Academy
90. Frage
Which of the following reasons explains why a customer might receive an action that they already accepted?
- A. The suppression rules are not defined to exclude previously accepted actions.
- B. The volume constraint is not set to exclude previously accepted offers.
- C. The actions are filtered based on eligibility.
- D. The action suitability conditions are not defined.
Antwort: B
Begründung:
A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration. The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted. Verified Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints
91. Frage
A financial institution's NBA team discovers that they need to modify their risk assessment strategy and edit a scorecard used for loan approvals. The team lead reviews the available options in 1:1 Operations Manager to determine the most appropriate approach to implementing these changes.
Which approach should the team lead use to implement these strategy and scorecard modifications?
- A. Create a new revision in 1:1 Operations Manager, followed by a new change request in the Customer Decision Hub portal
- B. Submit a Create new action request in 1:1 Operations Manager
- C. Submit an Other request type in the Customer Decision Hub portal
- D. Submit an Update existing action request in 1:1 Operations Manager
Antwort: C
92. Frage
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