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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Related Certifications:	SAP Certified Presales Consultant SAP Certified CX Solution Advisor
Passing Score:	73%
Certificate Validity Period:	5 years
Exam Duration:	60 minutes
Available Languages:	English
Real Exam Qty:	30
Exam Price:	$500 - $700 USD
Exam Format:	Multiple Response, Multiple Choice
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q13-Q18):

NEW QUESTION # 13
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Support end-to-end e-commerce processes
B. Checkout and payment modules
C. Delivery of an e-commerce platform
D. Management of opportunities
E. Customer credit scoring

Answer: A,B,C

NEW QUESTION # 14
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Lower customer acquisition costs
B. Innovate and stay ahead
C. Increased profitability
D. Optimize buying lifecycle
E. Improved customer satisfaction and retention

Answer: A,C,D

NEW QUESTION # 15
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Business Technology Platform
B. SAP Commerce Cloud
C. SAP Service Cloud Version 2
D. SAP Sales Cloud Version 2

Answer: B

NEW QUESTION # 16
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Data privacy and management
B. Cross-functional alignment
C. Organization design
D. Talent development
E. Absence of agile technology development

Answer: B,C,D

NEW QUESTION # 17
Which feature is available in SAP Commerce Cloud?

A. Management for intercompany sales processes
B. Bounce management for new prospects
C. Case processing with registered products
D. Product catalog

Answer: D

NEW QUESTION # 18
......

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