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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Topic 2: Testing | 11% | - Validate and test designs
|
| Topic 3: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 4: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 5: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 6: Strategy and Governance | 17% | - Define UX strategy and governance
|
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NEW QUESTION # 22
An organization must be digitally accessible to enable social opportunity. What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Answer: B
Explanation:
The correct answer is A. Understandable, Operable, Robust, according to the uploaded Master Study Guide.
The question is testing recognition of formal accessibility terminology rather than a generic collection of good UX qualities. The study guide identifies Understandable, Operable, and Robust as WCAG principles contained in the correct choice.
Understandable means that users should be able to comprehend both the information presented and the operation of the interface. Operable concerns ensuring that users can interact with navigation and interface controls. Robust addresses the ability of content to remain compatible with different user agents and assistive technologies.
Option B contains terms that sound appropriate to inclusive design, but they are not the WCAG terminology keyed by the guide.
Option C-Simple, Consistent, and Clear-contains useful interface-design qualities but again does not represent the WCAG principle terminology requested.
For certification purposes, this question requires recognition of the accessibility framework's named principles rather than selecting concepts merely because they sound beneficial.
The guide therefore selects Understandable, Operable, Robust.
Study Guide reference/topics: WCAG, accessibility, Understandable, Operable, Robust, UX Fundamentals.
NEW QUESTION # 23
It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model.
Which reason explains this?
Answer: B
Explanation:
Demographic data is data that describes the characteristics of a population or a group of people, such as age, gender, race, ethnicity, income, education, or occupation. Demographic data can lead to bias if it is used to discriminate or treat people differently based on their identity or attributes. Demographic data can also reflect existing biases or stereotypes in society or culture, which can affect the fairness and ethics of AI systems. Societal bias is the bias that results from the social norms, values, and expectations of a society or a culture. Societal bias can influence how people perceive, judge, and behave toward others, especially those who are different from them. Societal bias can also be embedded in the data that is used to train or validate AI models, which can then propagate or amplify the bias in the AI outputs or decisions. Therefore, it is recommended to carefully consider which demographic data and for what purpose is fed into an AI model, to avoid societal bias and its negative consequences.Salesforce AI Associate: How to Avoid Bias from Demographic Data in AI Models,Recognize Bias in Artificial Intelligence Unit | Salesforce Trailhead,Designing Personalized User Experiences with Data AI | Salesforce
NEW QUESTION # 24
Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization.
Which tool should the designer use?
Answer: C
Explanation:
An Empathy Map is a tool used in UX design to synthesize and articulate what a design team knows about a user group. It helps in creating a shared understanding of user needs within an organization. The key features of an Empathy Map include:
User Insights: It captures what users say, think, do, and feel, providing a holistic view of their experiences and perspectives. This helps in understanding users at a deeper level.
Shared Understanding: By visualizing user attitudes and behaviors, an Empathy Map facilitates a common understanding among team members and stakeholders, ensuring that design decisions are aligned with user needs.
An Executive Summary (option A) provides a high-level overview of project objectives and outcomes but does not delve into user-centric insights. Prioritizing a Backlog (option C) is more about organizing and prioritizing tasks and features rather than synthesizing user research findings.
Reference:For guidelines on creating and using Empathy Maps, UX design resources such as the Nielsen Norman Group and the Interaction Design Foundation offer articles and guides on this and other UX research synthesis tools. These resources explain how to effectively use Empathy Maps to gain insights into user needs and foster empathy within design teams.
NEW QUESTION # 25
Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?
Answer: D
Explanation:
An empathy map is a tool that helps to synthesize what CK knows about the users and share this insight with the rest of the organization. An empathy map is a visual representation of the user's perspective, based on their thoughts, feelings, actions, and needs. It helps to create a shared understanding of the user's goals, pain points, motivations, and emotions. An empathy map can also help to identify gaps in the user research and generate new ideas for design solutions.Reference:
:Creating a Customer Empathy Map Using The 5 Senses
:Why Empathy Is Crucial to Business Success
:Use Empathy Maps to build better software
NEW QUESTION # 26
Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience?
Choose 2 answers
Answer: A,D
Explanation:
The two Salesforce features that should be suggested to improve the end-user experience are:
Favorite the often-used object. This feature allows the users to bookmark the object's tab and access it quickly from the Favorites menu in the header. This way, the users do not have to search for the object in the App Launcher or switch to a different app to use it.
Personalize the navigation bar. This feature allows the users to customize the navigation bar in their Lightning app by adding, removing, or reordering the items. This way, the users can add the object they often use to their navigation bar and access it easily from any page in the app.
1: Favorites in Lightning Experience
2: Personalize Your Navigation Bar
NEW QUESTION # 27
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