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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 2
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 3
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 6
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 7
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 8
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 9
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.

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Apple Device Support Exam Sample Questions (Q186-Q191):

NEW QUESTION # 186
You want to protect your Mac from unwanted contacts from other computers.
Which action should you take to protect your Mac while it's connected to the internet?

Answer: B

Explanation:
This is the correct answer because turning on the firewall is the best way to protect your Mac from unwanted contacts from other computers when you are connected to the internet or a network. A firewall is a software or hardware system that blocks unauthorized access to your Mac by filtering the incoming and outgoing network traffic. The firewall can prevent hackers, malware, or other threats from accessing your Mac or stealing your data. You can also customize the firewall settings to allow or block specific apps and services from communicating through the firewall. To turn on the firewall on your Mac, you need to go to System Settings
> Network > Firewall, and click the Turn On Firewall button. You can also click the Firewall Options button to see more settings and options. References: Block connections to your Mac with a firewall - Apple Support, A Practical Guide to Securing Your Mac | Reviews by Wirecutter


NEW QUESTION # 187
Which step should you complete if your iPad fails to back up to iCloud?

Answer: A

Explanation:
A functioning network connection is required for an iPad to upload its backup to iCloud. Apple documents that automatic iCloud backups normally occur when the device is connected to power, locked, and connected to Wi-Fi. Consequently, if an iCloud backup fails, confirming that the iPad has a working Wi-Fi connection is an appropriate troubleshooting step. Bluetooth is not required for iCloud Backup. The device also does not need to remain unlocked; automatic backups are specifically designed to occur while it is locked. Signing in with a Managed Apple Account is not the general solution to a failed backup because the relevant Apple Account and organizational configuration depend on how the device is deployed. The network connection must be functional so the backup data can communicate with Apple's iCloud services.


NEW QUESTION # 188
Which feature requires apps to ask permission before they collect data about your activity across other apps and websites?

Answer: B

Explanation:
App Tracking Transparency(iOS 14.5+) prompts apps to request permission for cross-app/website tracking via IDFA.
* Option B: Safety Check manages sharing.
* Option C: Warns about content, not tracking.
* Option D: Private Browsing is Safari-specific.
* Option A: Correct-privacy feature.References: Apple Support - "App Tracking Transparency" (support.apple.com/HT212025).


NEW QUESTION # 189
Which event can automatically send Mac analytics information to Apple?

Answer: A

Explanation:
A system crash triggering a restart sends analytics to Apple (if enabled in System Settings > Privacy & Security > Analytics & Improvements ) to improve macOS.
* Option A: Diagnostics doesn't send data automatically.
* Option B: App failures don't trigger this.
* Option C: Privacy blocks don't report.
References: Apple Support - " Share analytics with Apple " (support.apple.com/HT202100).


NEW QUESTION # 190
Scenario
You have an iPhone and iPad device. You bought five new App Store apps on your iPhone. but you also want to use these apps on your iPad.
How can you configure your iPad to automatically download and install the App Store apps you bought on your iPhone?

Answer: A


NEW QUESTION # 191
......

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