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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Defining customer segments and engagement strategies
- Optimization and continuous improvement
- Agent experience and real-time insights
- Setup and configuration basics
- Creating and managing action maps
Topic 2: Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Data preparation and model training
- Getting started and prerequisites
- Testing, validation, and deployment
- Configuration and setup of GPR
Topic 3: AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q97-Q102):

NEW QUESTION # 97
While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

Answer: D


NEW QUESTION # 98
What is a primary limitation of legacy skills-based routing that Genesys Predictive Routing aims to overcome?
Response:

Answer: C


NEW QUESTION # 99
Which two characteristics are core to how GPE operates?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 100
What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 101
Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

Answer: A


NEW QUESTION # 102
......

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