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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 2: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Topic 3: Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Topic 4: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 5: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Topic 6: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which four statements are correct about hotkeys for Action Commands?

A. They have default values.
B. They allow a user to copy a service request.
C. They allow a user to forward a service request.
D. They can be assigned to a custom action script.
E. They can all be modified.
F. They allow a user to escalate a service request.

Answer: A,C,E,F

NEW QUESTION # 65
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that Allow Duplicate is selected on the product item.
B. Verify that Eligible for Service is selected on the product item.
C. Validate that the product item is active and published.
D. Verify that Root Catalog is selected on the product groups.

Answer: C

NEW QUESTION # 66
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Update resource member
B. Delete activity
C. Update SR reference
D. Delete message
E. Update resource manager

Answer: A,B,C

NEW QUESTION # 67
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Disable the anonymous access option in your DCS application.
B. Configure the self-registrations to restrict registration to only existing Contacts.
C. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
D. Configure your self-registrations so that they are automatically approved.

Answer: A,B,D

NEW QUESTION # 68
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. system administrator approval
B. moving the application to Staging and subsequently to Production status
C. a single "publish" action to complete the task
D. nothing (DCS applications are always available to all users.)

Answer: B,D

NEW QUESTION # 69
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