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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
Topic 2	User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.
Topic 3	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.

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Salesforce Certified Slack Administrator Sample Questions (Q100-Q105):

NEW QUESTION # 100
You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)

A. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
B. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).
C. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
D. Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.

Answer: C

Explanation:
Slack recommends using Slack Connect for external collaboration across companies.
According to Slack Connect official guidelines:
"Slack Connect lets you securely collaborate with external organizations in channels or direct messages, without needing to add external users as guests in your workspace." Rather than creating guest accounts (A) or modifying your IdP (C), the correct and scalable method is setting up Slack Connect channels. Option D (setting up a separate Slack workspace) is not necessary and would complicate governance.
(Reference: Slack Administration Study Guide - Slack Connect Best Practices)
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NEW QUESTION # 101
You're an Org Owner for your company's Slack Enterprise Grid org. Your team wants to add standardized user attributes to members' profiles using existing Identity Provider (IdP) data.
What is the best method to enable this process?
(Select the best answer.)

A. Create custom profile fields for members to add standard attributes to their profile.
B. Use the Analytics API to sync attributes to your analytics dashboard.
C. Use the SCIM API to sync attributes to your member profiles.
D. Use the Custom Profile API to sync attributes to your analytics dashboard.

Answer: C

Explanation:
Slack's SCIM API documentation states:
"SCIM provisioning can be used to sync user attributes, like department, title, and location, from an Identity Provider to Slack profiles." Analytics API (A) and Custom Profile API (C) focus on reporting or manual updates, not syncing at scale.
Manual field creation (D) does not automate the syncing.
(Reference: Slack Administration Study Guide - SCIM Attribute Syncing)
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NEW QUESTION # 102
You re a Workspace Owner and you just launched Slack across your entire organization. You look at the percentage of messages viewed in public channels versus in private channels and direct messages (DMs), and notice that most communication is happening in DMs.
Which two actions should you take to promote the usage of channels? (Select the TWO best answers.)

A. Send a company-wide email asking members to use Slack channels for collaboration.
B. Turn off the ability for users to create channels, so they can collaborate only in the exist.ng channels.
C. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
D. Ask your Slack Champions to model the behavior, and encourage others to post in channel.
E. Create the default channels, so that employees have more options in the channels they can use for collaboration.

Answer: C,D

NEW QUESTION # 103
You're the Workspace Primary Owner of a Slack Free plan. You want to allow all employees in your company to join your workspace when they're ready. You also want to prevent anyone outside your company from accessing your workspace without admin approval.
What should you do? (Select the best answer.)

A. Direct your employees to access Slack through your identity provider (IdP).
B. Allow all workspace members to invite new members.
C. Invite all employees to the workspace by entering their email addresses in the invite flow from the workspace settings page.
D. Enable employees to sign up for the workspace using the company's email domain.

Answer: D

Explanation:
On the Free plan, to ensure only employees can join automatically and prevent outsiders from signing up:
"Enable sign-up using a specific email domain (such as @company.com) so only people with company email addresses can join the workspace without needing manual invites." Allowing all members to invite (Option A) could allow external people to join, and IdP enforcement (Option C) typically applies to paid plans, not Free.
(Reference: Slack Administration Study Guide - Workspace Access Settings on Free Plans)
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NEW QUESTION # 104
You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?

A. Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.
B. Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.
C. Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.
D. Add the SMEs as internal app collaborators so they can directly manage the apps settings

Answer: D

NEW QUESTION # 105
......

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