MB-240 Exam Questions And Answers - MB-240 Demo Test

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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Schedule and Dispatch Work	20%	- Resource scheduling 1. Use schedule board 2. Optimize scheduling and routing
Manage Inventory and Assets	15%	- Inventory management 1. Track customer assets 2. Manage products and stock
Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Configure organizational units and resources 2. Set up Field Service parameters
Field Service Mobile and Customer Experience	20%	- Customer engagement 1. Service feedback management 2. Customer communication workflows - Mobile app configuration 1. Enable offline capabilities 2. Configure Field Service mobile app
Work Order Management	25%	- Manage work orders lifecycle 1. Manage incidents and service tasks 2. Create and manage work orders

>> MB-240 Exam Questions And Answers <<

MB-240 Demo Test & MB-240 Exam Vce

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q48-Q53):

NEW QUESTION # 48
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the three appropriate actions from the list of actions to the answer area Arrange the three actions in the correct order.

Answer:

Explanation:

Explanation:

NEW QUESTION # 49
You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution.

A. Set the Default Radius Value to 50 under Scheduling Parameters.
B. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.
C. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
D. Set the Default Radius Unit to Miles under Scheduling Parameters.

Answer: C,D

Explanation:
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings

NEW QUESTION # 50
You restore Resource Schedule Optimization. You need to optimize individual resource schedules.
What should you do?

A. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.
B. In Field Service Administration, locate a Resource record and select Optimize Schedule.
C. From the schedule board, right-click a Resource record and select Optimize Schedule.
D. From the schedule board, click Actions and select Optimize Schedule.

Answer: D

NEW QUESTION # 51
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.

A. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.
B. Check Drip Scheduling setting on the Bookable Resource.
C. Check that FSM app is synching to server.
D. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
E. Check sync filter on Bookable Resource Booking View.

Answer: A,B,D

Explanation:
Section: Manage field service mobility
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/mobile-faq-bookings-not- showing

NEW QUESTION # 52
Your organization has decided to add Inspections as a new source of revenue.
As a business analyst for this new process, you need to start building Inspection forms for use on a work order.
Which three actions need to be performed in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

NEW QUESTION # 53
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