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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist – Platform Analytics |
| Exam Number: | CIS-PA |
| Certificate Validity Period: | Requires ongoing maintenance via ServiceNow certification delta exams (periodic renewal) |
| Related Certifications: | ServiceNow Certified Implementation Specialist – Performance Analytics ServiceNow Certified System Administrator (CSA) |
| Exam Format: | Proctored online exam, Multiple choice, Multiple select |
| Real Exam Qty: | Approximately 60 |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 300 |
| Recommended Training: | ServiceNow Performance Analytics Training (Now Learning) |
| Exam Registration: | ServiceNow Certification Portal Now Learning (Training & Exam Registration) |
| Sample Questions: | ServiceNow CIS-PA Sample Questions |
| Exam Way: | Online proctored exam delivered via ServiceNow-approved proctoring platform (e.g., Kryterion Webassessor) |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) or equivalent platform experience is recommended |
| Official Syllabus URL: | https://www.servicenow.com/services/certification.html |
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NEW QUESTION # 31
What determines thecolor of the scorein aScore widget?
Answer: D
Explanation:
In ServiceNow Platform Analytics, thecolor of the score displayed in a Score widgetis determined by the Indicator's relationship to its targetin combination with theDirection setting(Maximize or Minimize) of the Indicator. This behavior is part of the KPI evaluation logic and is consistent across dashboards and KPI Details.
When an indicator has a defined target, Platform Analytics compares thecurrent scoreagainst that target.
Based on whether the indicator is configured tomaximize(higher is better) orminimize(lower is better), the platform automatically assigns a visual status-such as green (on track), yellow (warning), or red (off track).
This status directly controls thecolor of the score valueshown in the widget.
Chart colors, field styles, or widget-specific settings donotinfluence the score color. Those options may affect line charts or visual styling, but not KPI status coloring. ServiceNow documentation clearly states that KPI status and score coloring are driven bytarget evaluation logic, makingoption Athe correct and verified answer.
NEW QUESTION # 32
How can aBreakdownbe applied tomultiple Indicatorsbased ondifferent Facts tables?
Answer: C
Explanation:
A single Breakdown can be reused across multiple indicators-even when those indicators are based on different facts tables-by creating aseparate Breakdown Mapping for each indicator facts table.
The Breakdown defineswhatis being analyzed, while the Breakdown Mapping defineshowthe indicator facts relate to the breakdown source. Because different facts tables may store data differently, each requires its own mapping configuration. A scripted mapping is only required when no direct relationship exists, not simply because facts tables differ. ServiceNow documentation clearly states that reuse across facts tables is achieved through multiple mappings, making option D the correct answer.
NEW QUESTION # 33
What is the purpose of using aBucket Group?
Answer: C
Explanation:
ABucket Groupin Platform Analytics is used togroup large sets of numeric or time-based values into a smaller, more meaningful number of ranges. Common examples include grouping ages into ranges (0-5 days, 6-10 days), durations into bands, or hours of the day into segments. This simplifies analysis and improves dashboard readability by reducing excessive breakdown elements.
Bucket Groups do not log incidents, manage roles, or control integrations. Instead, they support analytics by enabling structured classification of non-categorical data. ServiceNow documentation clearly positions Bucket Groups as a mechanism for transforming raw numeric or duration data into consumable breakdowns, making option B the correct answer.
NEW QUESTION # 34
How many queries are performed against the database when aDaily Data Collection jobis executed?
Answer: A
Explanation:
During a Daily Data Collection job, Platform Analytics executesone database query per Indicator Source, not per indicator. Multiple indicators can reference the same indicator source, allowing the platform toreuse the result setand calculate multiple scores from a single query.
This design is a key performance optimization in Platform Analytics. Executing queries per indicator would significantly increase database load, especially in large implementations. ServiceNow documentation explicitly states that indicator sources are the unit of data retrieval during collection, making option B the correct and documented answer.
NEW QUESTION # 35
What is the default aggregation for the Metric tile in a Data Visualization?
Answer: B
Explanation:
In Platform Analytics data visualizations, the Metric tile is designed to display a single summarized value. By default, the aggregation used for a Metric tile is COUNT. This means the tile displays the total number of records or scores returned by the data source unless the aggregation is explicitly changed by the user.
COUNT is the most commonly used aggregation because Metric tiles are often used to show key headline numbers such as total incidents, open requests, or completed tasks. Other aggregations like AVERAGE, MIN, or SUM are available options, but they must be manually selected during configuration. ServiceNow documentation confirms that COUNT is the default aggregation applied to Metric visualizations, making option A the correct answer.
NEW QUESTION # 36
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