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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Passing Score: | 700 (out of 1000) |
| Exam Price: | $165 USD |
| Exam Format: | Build list, Drag-and-drop, Case studies, Multiple choice, Active screen |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate |
| Real Exam Qty: | 40–60 |
| Certificate Validity Period: | 1 year (renewable via free assessment on Microsoft Learn) |
| Exam Duration: | 120 minutes |
| Available Languages: | German, Chinese (Simplified), Japanese, Portuguese (Brazil), English, Spanish, Italian, French |
| Recommended Training: | Microsoft Learn: Dynamics 365 Field Service Learning Path Instructor-led Training: Dynamics 365 Field Service Functional Consultant |
| Exam Registration: | Pearson VUE Registration Microsoft Learn Exam Registration |
| Sample Questions: | Microsoft MB-240 Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience: 1–2 years working with Dynamics 365 Field Service, understanding of field service processes, resource management, and service lifecycle |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-240/ |
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Microsoft MB-240 Certification Exam is an essential certification for professionals who want to demonstrate their expertise in field service management processes and Dynamics 365 Field Service. MB-240 exam covers a range of topics and requires candidates to demonstrate their ability to configure and implement Dynamics 365 Field Service to meet the needs of their organization. With this certification, professionals can enhance their career prospects and demonstrate their commitment to excellence in the field.
NEW QUESTION # 85
A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.
You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.
Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation
A close-up of a computer screen Description automatically generated
NEW QUESTION # 86
You are a Dynamics 365 Field Service administrator. You need to maintain pricing for products and services for customers.
On which three records can price lists be stored? Each correct answer presents part of the solution. Choose three.
NOTE: Each correct selection is worth one point.
Answer: B,C,E
NEW QUESTION # 87
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
Answer: B
Explanation:
Section: Configure field service applications
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
NEW QUESTION # 88
You implemented Microsoft Dynamics 365 Field Service for an electronics company.
The technician reports that they are unable to view the customer asset hierarchy and the functional location at the customer's location.
While setting up the Dynamics 365 Field Service mobile app, you assigned the Field Service Resource security role to a technician.
While working at the customer site, there were some internet connectivity issues and so the technician had to work offline.
Why was the technician unable to view customer asset hierarchy and functional location?
Answer: B
NEW QUESTION # 89
A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.
You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.
Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation:
A close-up of a computer screen Description automatically generated
NEW QUESTION # 90
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