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The CIS-ITSM certification exam is an industry-recognized credential that demonstrates proficiency in ServiceNow IT service management. CIS-ITSM exam covers a range of topics, including incident management, problem management, change management, service catalog management, and service level management, among others. CIS-ITSM Exam is designed to test the candidate's knowledge and ability to apply ServiceNow IT service management best practices in a real-world environment.
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The CIS-ITSM certification exam is conducted by ServiceNow, one of the leading cloud-based platform providers for IT service management, IT operations management, and IT business management. CIS-ITSM exam is available online and can be taken from anywhere in the world. CIS-ITSM exam consists of 60 multiple-choice questions, and the duration of the exam is 90 minutes. To pass the exam, candidates must score at least 70%.
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam designed for IT professionals who want to demonstrate their expertise in implementing and managing IT Service Management processes using the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam is intended for individuals who have a strong foundation in ITIL concepts and are familiar with the ServiceNow platform. CIS-ITSM Exam consists of 60 multiple-choice questions and has a time limit of 90 minutes.
NEW QUESTION # 198
What tools are available to the assignee to help resolve an incident?
Choose 2 answers
Answer: A,E
NEW QUESTION # 199
Which of the following fields is mandatory when the button "Request Approval" in normal change form is clicked?
Answer: A
NEW QUESTION # 200
Which plugin should be installed to enable creating known error articles from problems?
Answer: D
NEW QUESTION # 201
When building multiple catalog items, which components should be evaluated for consolidation and re-use?
Answer: B,C
Explanation:
ServiceNow ' s baseline implementation supports A. Sets of Variables; C. Flows and Subflows, so the answer is A, C. Service Catalog and Request Management separate catalog design from request fulfillment. Catalog Items, Record Producers, Content Items, Order Guides, variables, user criteria, roles, Catalog Builder, flows, approvals, requested items, and catalog tasks each have a distinct purpose. Correct design keeps the user experience simple while reusing variables and fulfillment logic wherever possible. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. B. Workflow Triggers; D. Approvals. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum.
Study Guide Topics: Service Catalog and Request Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 202
Which platform role can create service portfolios and taxonomy nodes?
Answer: B
Explanation:
The implementation requirement maps directly to C. portfolio_admin; therefore C is correct. Service Portfolio Management organizes services and service offerings through lifecycle phases, taxonomy, ownership, commitments, and catalog publication. Portfolio governance distinguishes strategic service definitions from operational CMDB relationships and from the transactional Service Catalog used to request goods and services. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. portfolio_viewer; B. portfolio_editor; D.
portfolio_manager. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Service Portfolio Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 203
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