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Salesforce Certified-Strategy-Designer Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Intangible Deliverables26%- Invisible design work
  • 1. Change management and influence
    • 2. Stakeholder alignment and facilitation
      Topic 2: Value Design32%- Organizational context evaluation
      • 1. Assess organizational dynamics impacting design approach
        - Challenge framing and problem definition
        • 1. Create challenge statements linking business objectives and user problems
          • 2. Define success metrics and signals
            Topic 3: Tools and Artifacts23%- Strategy communication tools
            • 1. Concept maps and journey artifacts
              • 2. V2MOM and strategic frameworks
                Topic 4: Leveraging Adjacent Roles and Skills19%- Cross-functional collaboration
                • 1. Working with business, design, and technical experts
                  • 2. Knowing when to involve specialists

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                    Salesforce Certified Strategy Designer Exam Sample Questions (Q73-Q78):

                    NEW QUESTION # 73
                    A strategy designer is working on a future digital commerce vision for Cloud Kicks.
                    What should the designer focus on when engaging technical stakeholders7

                    Answer: B

                    Explanation:
                    The designer should focus on exploring feasibility and opportunities for future innovation when engaging technical stakeholders. Feasibility refers to how possible or realistic it is to implement a solution, given the technical constraints or requirements. Opportunities for future innovation refer to the potential or possibilities for creating new or improved solutions, leveraging the latest technologies or trends. Both aspects help foster a collaborative and creative dialogue between the designer and the technical stakeholders, and ensure that the solution is both viable and desirable. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/engage-technical-stakeholders


                    NEW QUESTION # 74
                    A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
                    Which tool should be used to facilitate and share this vision"

                    Answer: A

                    Explanation:
                    Explanation
                    A storyboard is a tool that should be used to facilitate and share the vision of a new patient experience. A storyboard is a visual narrative that illustrates the user's journey with a product or service, using sketches, images, or text. It helps communicate the value proposition and key features of the solution, and how it addresses the user's needs and goals.
                    References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-p


                    NEW QUESTION # 75
                    A strategy designer is working on a future digital commerce vision for Cloud Kicks.
                    What should the designer focus on when engaging technical stakeholders7

                    Answer: B

                    Explanation:
                    The designer should focus on exploring feasibility and opportunities for future innovation when engaging technical stakeholders. Feasibility refers to how possible or realistic it is to implement a solution, given the technical constraints or requirements. Opportunities for future innovation refer to the potential or possibilities for creating new or improved solutions, leveraging the latest technologies or trends. Both aspects help foster a collaborative and creative dialogue between the designer and the technical stakeholders, and ensure that the solution is both viable and desirable. References:
                    https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/engage-


                    NEW QUESTION # 76
                    The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
                    What is a key reason why they would engage the developer team?

                    Answer: A

                    Explanation:
                    The key reason why the design team would engage the developer team is to validate technical limitations. Technical limitations are constraints or challenges that affect the feasibility or viability of a solution, such as platform capabilities, integrations, performance, security, or scalability. The design team should consult with the developer team to understand and address these limitations, and ensure that the solution is realistic and achievable. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/engage-technical-stakeholders


                    NEW QUESTION # 77
                    A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort.
                    What is one way to increase the team's psychological safety to encourage productive collaboration?

                    Answer: A

                    Explanation:
                    One way to increase the team's psychological safety to encourage productive collaboration is to ask everyone to share a personal experience, as this helps build trust, empathy, and rapport among team members. Asking everyone their expected level of project involvement or introducing themselves via title and greatest success may not foster psychological safety, as they may create hierarchy, pressure, or competition.


                    NEW QUESTION # 78
                    ......

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