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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Data, Analytics, and Experience Management- Customer identity and consent management
  • 1. Personalization and analytics use cases
    • 2. Data-driven customer engagement
      Topic 2: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
      • 1. Customer experience transformation scenarios
        • 2. Omnichannel customer engagement
          Topic 3: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
          • 1. Solution capabilities and value propositions
            • 2. Use cases across customer journey
              Topic 4: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
              • 1. End-to-end process integration
                • 2. Data flow between CX and ERP systems

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

                  NEW QUESTION # 30
                  Which application would you use to execute an email campaign for a target group?

                  Answer: D


                  NEW QUESTION # 31
                  Which of the following is a feature of SAP Customer Data Platform?

                  Answer: D


                  NEW QUESTION # 32
                  How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

                  Answer: D


                  NEW QUESTION # 33
                  How does SAP Customer Experience support end-to-end processes?
                  Note: There are 3 correct answers to this question.

                  Answer: C,D,E


                  NEW QUESTION # 34
                  Which of the following actions can you perform in SAP Customer Data Cloud?

                  Answer: C


                  NEW QUESTION # 35
                  ......

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