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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Risk, Sustainability and Ethics | 15-20% | - Ethical and responsible operations management - ESG considerations in operational design and delivery - Sustainable operations: green practices, circular economy - Identifying, assessing and mitigating operational risks |
| Topic 2: Process Design, Planning and Improvement | 20-25% | - Forecasting, scheduling and inventory management - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Process mapping, workflow and design principles |
| Topic 3: Principles of Operations Management | 15-20% | - Linkages between operations, procurement and supply chain - Definition, scope and role of operations management - Input-transformation-output model - Value creation, efficiency and effectiveness - Operations strategy alignment with organizational goals |
| Topic 4: Quality Management and Performance Measurement | 15-20% | - Total Quality Management (TQM) concepts and application - Quality control, assurance and improvement tools - Key Performance Indicators (KPIs) for operations - Quality standards: ISO 9000 series and related frameworks - Measuring efficiency, productivity and customer satisfaction |
| Topic 5: Lean, Agile and Responsive Operations | 15-20% | - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed |
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NEW QUESTION # 30
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixedposition layout
Which of the following will you put into box 8?
Answer: B
Explanation:
The correct answers are as follows:
NEW QUESTION # 31
The Balanced Scorecard is a performance management approach which looks at measuring four areas of a business. Of those listed below, which is not an area traditionally measured within the Scorecard?
Answer: B
Explanation:
Environment is not traditionally measured- the other missing criteria is learning and development. This is an approach developed by Kaplan and Norton and there's often at least one question in the exam on this. I recommend learning this as it does also come up in other modules at Level 5 too. For a rounded view of the Balanced Scorecard framework check out this YouTube video: https://www.youtube.com/watch?v=lGJ-25hikHA
NEW QUESTION # 32
Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO
Answer: A,D
Explanation:
Employees and Facilities are 'transforming resources'. Raw Materials and Information are 'transformed resources'. TransformING means they do the work of converting something into something else. TransformED means they change into something. See p.45 of the study guide for more information on this.
NEW QUESTION # 33
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE
Answer: A,B,D
Explanation:
The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110
NEW QUESTION # 34
Which of the following is a computer-based programme which determines the amounts of inputs required into a process?
Answer: B
Explanation:
This is MRP. You will likely remember this from Level 4- it comes up again here but there's nothing new that you won't have seen before. P.55
NEW QUESTION # 35
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