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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service and Support Applications11%- Customer Support
  • 1. Case Management
  • 2. Knowledge
  • 3. Entitlements
Topic 2: Workflow and Process Automation16%- Automation Tools
  • 1. Approval Processes
  • 2. Flow Builder
  • 3. Business Process Automation
Topic 3: Configuration and Setup20%- Company Settings
  • 1. Organization Settings
  • 2. Fiscal Year Configuration
  • 3. Business Hours and Holidays
- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
Topic 4: Data and Analytics Management14%- Data Management
  • 1. Duplicate Management
  • 2. Data Quality
  • 3. Import and Export Data
- Analytics
  • 1. Reports
  • 2. Dashboards
Topic 5: Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
- Sales Productivity
  • 1. Accounts and Contacts
  • 2. Leads
  • 3. Opportunities
Topic 6: Productivity and Collaboration7%- Collaboration Tools
  • 1. Calendar Management
  • 2. Chatter
  • 3. Activities
Topic 7: Object Manager and Lightning App Builder20%- Object Customization
  • 1. Fields and Relationships
  • 2. Custom Objects
  • 3. Record Types
- Page Customization
  • 1. Dynamic Forms
  • 2. Lightning Record Pages

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Salesforce Certified Administrator Sample Questions (Q170-Q175):

NEW QUESTION # 170
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.
How should the administrator accomplish this goal?

Answer: B

Explanation:
Explanation
Validation rules allow you to enforce data quality by preventing users from saving records that do not meet certain criteria.
References: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5


NEW QUESTION # 171
Cloud Kicks need to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers

Answer: A,C


NEW QUESTION # 172
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?

Answer: C

Explanation:
Explanation
Process Builder is a tool that can be used to automate business processes by creating record-triggered flows that execute actions when certain conditions are met. In this case, Process Builder can be used to create a flow that executes when an opportunity is closed won and creates a client welcome task and a welcome email for the primary contact. References:
https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5


NEW QUESTION # 173
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?

Answer: B

Explanation:
Explanation
One possible reason why a manager receives an error when trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the next approver step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5


NEW QUESTION # 174
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?

Answer: B


NEW QUESTION # 175
......

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