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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: The Four Dimensions of Service Management	- Partners and Suppliers - Information and Technology - Organizations and People - Value Streams and Processes
Topic 2: ITIL Service Value System (SVS)	- Continual Improvement - Guiding Principles - Service Value Chain - Practices Overview - Governance
Topic 3: Service Management Key Concepts	- Service Relationships - Service Offerings - Value and Value Co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q295-Q300):

NEW QUESTION # 295
What is included in the purpose of the 'release management' practice?

A. Ensuring information about services is available
B. Making new features available for use
C. Moving new software to live environments
D. Authorizing changes to proceed

Answer: B

NEW QUESTION # 296
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A. Partners and suppliers
B. Value streams and processes
C. Organizations and people
D. Information and technology

Answer: A

Explanation:
This dimension focuses on the relationships with external organizations that contribute to service delivery and design.

NEW QUESTION # 297
Which step of the continual improvement model includes baseline assessments?

A. Where are we now?
B. Where do we want to be?
C. Did we get there?
D. What is the vision?

Answer: A

NEW QUESTION # 298
Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A. 1 and 4
B. 2 and 3
C. 3 and 4
D. 1 and 2

Answer: A

NEW QUESTION # 299
Which statement about a 'continual improvement register' is CORRECT?

A. There should only be one for the whole organization
B. It should be used to capture user demand
C. It should be managed at the senior level of the organization
D. It should be re-prioritized as ideas are documented

Answer: D

NEW QUESTION # 300
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