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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Troubleshooting | 22% | - Common OS issues
|
| Topic 2: Operating Systems | 31% | - Other operating systems
|
| Topic 3: Security | 25% | - Security practices
|
| Topic 4: Operational Procedures | 22% | - Safety and environmental procedures
|
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NEW QUESTION # 391
A technician wants to change the desktop background image on a machine. Which of the following settings should the technician access to make this change?
Answer: A
Explanation:
The correct answer is C. Personalization. In Windows, desktop appearance settings such as the background image, colors, themes, lock screen, fonts, Start menu, and taskbar are managed through Personalization. Quentin Docter's Complete Study Guide explains that right-clicking the Windows desktop and selecting Personalize opens the display/personalization settings, and the Background section is used to select a picture, slideshow, or static color for the desktop. The All- in-One Exam Guide confirms that Personalization settings handle user preferences such as the background picture and interface colors, and the background screen lets the user choose a solid color or picture. Device Manager is used for hardware devices and drivers. Accounts controls user sign-in and account settings. Privacy controls app permissions and data-sharing options.
Therefore, Personalization is the correct place to change the desktop background image.
NEW QUESTION # 392
A customer must access the contents of the AppData folder, which is in the local user profile.
Which of the following should a technician configure so the customer can easily navigate to this location?
Answer: B
Explanation:
The AppData folder is hidden by default. The technician should configure File Explorer Options to show hidden files so the customer can easily access the folder.
NEW QUESTION # 393
A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue when they are in the office. The user briefly saw an error notification but dismissed the error before reading it. Which of the following should a technician do to determine the root cause?
Answer: A
Explanation:
Checking the data usage limit can help determine if the mobile phone has exceeded its data allowance or has restrictions that prevent file uploads when outside the office.
NEW QUESTION # 394
A computer frequently crashes after an OS patch. Which of the following actions should a technician take to prevent further crashes and look into the issue?
Answer: C
Explanation:
Rolling back the updates will revert the system to its previous stable state, preventing further crashes and allowing investigation into the issue caused by the recent OS patch.
NEW QUESTION # 395
A support specialist must apply a new application update to an entire organization. Which of the following is the first step in this process?
Answer: B
Explanation:
Before deploying an application update broadly, best practice is to test it in an isolated environment to avoid breaking production systems. The All-in-One guide defines sandbox testing clearly: "a sandbox is a place where you can experiment without messing up the primary system," typically a virtualized environment, and it "entails checking out new and updated applications without putting the systems and data you depend on at risk." That directly aligns with rolling out a new application update across the organization.
Mike Meyers' Lab Manual repeats the same concept: sandbox testing uses an isolated environment and snapshots to test changes safely before production deployment. It's positioned as a documented business process within change-management best practices, reinforcing why it comes early-before impact spreads.
A backup/rollback plan is important too, but the question asks for the first step when applying a new update to everyone. Testing first helps identify compatibility issues, installation failures, and side effects early-so you don't deploy a bad update at scale. Therefore, Sandbox testing (C) is correct.
NEW QUESTION # 396
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