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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Integration Across CX Solutions and SAP Business Suite	40%	- Integration between CX solutions 1. Consistency across customer interactions 2. Efficiency and personalization benefits - Integration with SAP Business Suite / S/4HANA 1. Use cases and business scenarios 2. Integration points and architecture
Understanding the SAP Customer Experience Portfolio	35%	- Unified offering for customer relationship enhancement - Structure and components of SAP CX portfolio 1. Customer Data solutions 2. Commerce solutions 3. Sales solutions 4. Service solutions 5. Marketing solutions
Articulating Value and Business Outcomes	25%	- Demonstrating impact on customer engagement - Value proposition of integrated CX portfolio - Linking solutions to business goals

Section

Weight

Objectives

Integration Across CX Solutions and SAP Business Suite

40%

- Integration between CX solutions

1. Consistency across customer interactions
2. Efficiency and personalization benefits

- Integration with SAP Business Suite / S/4HANA

1. Use cases and business scenarios
2. Integration points and architecture

Understanding the SAP Customer Experience Portfolio

35%

- Unified offering for customer relationship enhancement
- Structure and components of SAP CX portfolio

1. Customer Data solutions
2. Commerce solutions
3. Sales solutions
4. Service solutions
5. Marketing solutions

Articulating Value and Business Outcomes

25%

- Demonstrating impact on customer engagement
- Value proposition of integrated CX portfolio
- Linking solutions to business goals

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q22-Q27):

NEW QUESTION # 22
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Data privacy and management
B. Organization design
C. Cross-functional alignment
D. Talent development
E. Absence of agile technology development

Answer: B,C,D

NEW QUESTION # 23
What is SAP Customer Data Cloud designed to do?

A. Execute end-to-end loyalty campaigns.
B. Manage customer identities, consent, and preferences.
C. Provide multiple views of the customer.
D. Connect information from a single source.

Answer: B

NEW QUESTION # 24
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Generate product recommendations
B. Deliver personalized content
C. Create quotation versions
D. Route sales orders

Answer: A,B

NEW QUESTION # 25
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It provides permanent awareness of customer expectations.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It provides permanent transparent and personalized data related to maintenance plants.
E. It enables processing of accounting data.

Answer: A,B,C

NEW QUESTION # 26
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By generating engaging content for banners, social media posts, and blog posts
B. By providing visual search options to transform the shopping experience for customers
C. By integrating with non-SAP systems
D. By automatically generating and managing product attributes from existing descriptions
E. By supporting edge computing scenarios

Answer: A,B,D

NEW QUESTION # 27
......

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