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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: User Creation and Authentication	13%	- Single Sign-On and identity providers - External user activation and permissions - User provisioning methods
Topic 2: Sharing, Visibility, and Licensing	17%	- License types and allocation - Sharing rules and external visibility - Data access and security model
Topic 3: Administration, Setup, and Configuration	25%	- PRM and service integration - Deployment and migration - Site setup and activation
Topic 4: Experience Cloud Basics	8%	- Experience types and use scenarios - Use cases and benefits of Experience Cloud - Platform capabilities and limitations
Topic 5: Adoption and Analytics	5%	- Moderation and community governance - Engagement and adoption strategies - Reporting and dashboards
Topic 6: Branding, Personalization, and Content	15%	- Content management and CMS integration - Branding and layout customization - Personalization and targeted content
Topic 7: Templates and Themes	10%	- Lightning and Visualforce options - Template selection and configuration - Theme customization and design
Topic 8: Customization Considerations and Limitations	7%	- Declarative vs programmatic options - Limits and governor considerations - Performance and scalability

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Salesforce EX-Con-101 Quiz - EX-Con-101 Studienanleitung & EX-Con-101 Trainingsmaterialien

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Salesforce Certified Experience Cloud Consultant EX-Con-101 Prüfungsfragen mit Lösungen (Q81-Q86):

81. Frage
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloudsite to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customersto be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?

A. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
B. Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
C. Establish SSO between the twoExperience Cloud sites by using one org as an identity provider and the other org as a service.
D. Create custom Apex handlers using login method from site class to sign in users from one community to the other.

Antwort: C

Begründung:
To allow UC's customers to log into CK's site, an Experience Cloud consultant should recommend establishing SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider. SSO is a feature that allows users to authenticate withone system and access multiple systems without entering their credentials again. To use SSO between two Experience Cloud sites, you need to use one org as an identity provider (IdP), which is the system that verifies the user's identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its resources.

82. Frage
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

A. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
B. Extend the Standard Role Hierarchy setting departments as child accounts.
C. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
D. Enable the External Account Hierarchy setting departments as child accounts.

Antwort: D

Begründung:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account andany child accounts in the hierarchy3

83. Frage
Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers

A. AssignPartner Community license to partner users.
B. Only business accounts can be created as partner users
C. Only person accounts can be created as partner users.
D. Assign Customer Community Plus license to partner users.

Antwort: A,D

Begründung:
Two considerations for creating partner users and granting access areB and C. Partner users are external users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To create partner users and grant access, you need to assign them a license type and a profile. Two license types that are suitable for partner users are Partner Community and Customer Community Plus. These license types allow partner users to access standard CRM objects, such as accounts, contacts, leads, opportunities, and cases, as well as custom objects and tabs. They also allow partner users to use roles and sharing rules to share records with other users.

84. Frage
Dreamscape flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created Expense Cloud?
Choose 3 answers

A. Creation of a guest user record
B. Creation of moderation criteria that are applied only to guest users
C. Creation of a guest role
D. Creation of sharing mechanisms that are available only to guest users
E. Creation of a guest profile

Antwort: A,C,E

Begründung:
Three actions that are performed automatically when asite is created in Experience Cloud are A, C, and E. A guest role is a role that defines the access level and permissions of guest users on your site. A guest profile is a profile that determines what guest users can see and do on your site. A guest userrecord is a user record that represents the guest user on your site. These actions are performed automatically when you create a site in Experience Cloud, so you don't have to manually create them.

85. Frage
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?

A. Delete existing topics and assign articles to newly created topics.
B. Mark old topics as Inactive and assign articles to the new active topics.
C. Merge similar topics in Content Management.
D. Keep existing topics and reassign articles to newly created topics.

Antwort: C

Begründung:
To simplify topics but keep articles that have been assigned to the topics, you need to merge similar topics in Content Management. This will allow you to combine two or more topics into one and update the articles that have been assigned to the merged topics.

86. Frage
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