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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 2: Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Topic 3: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization
Topic 4: Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Topic 5: Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Topic 6: Service Request Management	25%	- SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which two are true characteristics about the lifecycle of a service request?

A. If required, users can manually set the "Closed" status for a service request.
B. Users can reopen a service request when the status is set to "Closed".
C. "Closed" status is set by an automatic job after a specified number of days.
D. "Customer working" is one of the five seeded status types.
E. Users can reopen a service request when the status is set to "Resolved".

Answer: C,E

NEW QUESTION # 31
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Service request links
B. Default timezone
C. Product and category filtering
D. Default chat channel preferences
E. Knowledge management language locales
F. Knowledge management article links
G. Default notification preferences
H. Default communication preferences

Answer: A,C,E,F

NEW QUESTION # 32
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
C. Do not choose any optional criteria columns.
D. Choose all optional result columns.

Answer: A,B,C

NEW QUESTION # 33
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Add fields from the advanced search functionality.
B. Create several personalized searches and create them to each other.
C. Create a new search through the application composer.
D. Grant the agent Administrator permissions to add new search filters.

Answer: C

NEW QUESTION # 34
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Add a message to a Service Request.
B. Create a Service Request.
C. Chat with an Agent about a Service Request.
D. View and edit attachments to a Service Request.
E. Delete a Service Request.

Answer: B,C,D,E

NEW QUESTION # 35
......

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