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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud-AP
Exam Format:	Multiple Select, Multiple Choice
Available Languages:	English
Related Certifications:	Salesforce OmniStudio Consultant Salesforce Industry Cloud Credentials Salesforce Communications Cloud
Exam Price:	USD 75
Exam Duration:	105 minutes
Real Exam Qty:	60
Recommended Training:	OmniStudio Learning Modules Salesforce Trailhead - Communications Cloud
Exam Registration:	Salesforce Credentials Registration
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam via Salesforce authorized testing provider
Pre Condition:	Recommended: Familiarity with Salesforce platform fundamentals and Industry Cloud concepts
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/accredited-professional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q34-Q39):

NEW QUESTION # 34
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A. Supported by digital commerce API
B. Customer can choose their plan from all pricing books.
C. Service Continuity
D. History of subscription updates and traceability
E. Migrating in/out from bundle offer

Answer: C,D,E

NEW QUESTION # 35
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A. Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
B. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
C. Use Apex to be able to send the customized payload and interpret the response
D. Attach an Omniscript ta task and handle the integration manually

Answer: C

NEW QUESTION # 36
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A. Digital commerce SDK
B. Custom API via lightening Out
C. Cart Based API using Omni Out
D. Digital Commerce API

Answer: A,D

Explanation:
To enhance user experience across sales and self-service channels, UT should utilize Digital Commerce SDK (B) and Digital Commerce API (C). These out-of-the-box capabilities enable the development of customized digital commerce experiences, supporting customers through various channels efficiently.References:
Salesforce Industries Digital Commerce documentation and API guides.

NEW QUESTION # 37
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
B. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
C. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
D. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.

Answer: A

NEW QUESTION # 38
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Promotions
B. Adjustment using Context rules
C. Discounts.
D. Customizations using CPQ Hooks

Answer: B,C

Explanation:
To offer pricing adjustments across the catalog and enable agents to provide runtime adjustments with an approval process, utilizing Discounts (A) and leveraging Adjustment using Context Rules (B) are recommended. These features allow for the flexible application of price adjustments based on predefined criteria and real-time decisions, with the capability to enforce approval workflows for certain adjustment levels.References:Salesforce CPQ documentation on discounts, context rules, and approval processes.

NEW QUESTION # 39
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