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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Position SAP Customer Experience portfolio value
  • 2. Explain customer-centric business transformation
  • 3. Identify competitive differentiators
Topic 2: SAP Customer Experience Solutions, Processes and Strategy41-50%- SAP CX Portfolio
  • 1. Customer data and experience management
  • 2. SAP Commerce Cloud capabilities
  • 3. SAP Sales Cloud and Service Cloud positioning
  • 4. SAP Emarsys and customer engagement
- Business Process Integration
  • 1. Lead-to-cash processes
  • 2. Integration with SAP Business Suite
  • 3. Omnichannel customer engagement
Topic 3: Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. Customer loyalty and retention strategies
  • 2. Retail customer experience scenarios
  • 3. B2B and B2C commerce use cases

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which feature is available in SAP Commerce Cloud?

Answer: C


NEW QUESTION # 11
Which application would you use to execute an email campaign for a target group?

Answer: A


NEW QUESTION # 12
Which application would you recommend to manage the customer consent and preference lifecycle?

Answer: A


NEW QUESTION # 13
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

Answer: A


NEW QUESTION # 14
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

Answer: B,C,E


NEW QUESTION # 15
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