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| Section | Weight | Objectives |
|---|---|---|
| Data Management | 10% | - Configure data validation tools - Manage duplicate rules and matching rules - Understand data storage management - Import and export data - Use Data Loader |
| Security and Access | 15% | - Configure field-level security - Create and modify role hierarchies - Set up sharing rules - Understand Salesforce Shield features - Configure org-wide default settings - Describe the Salesforce security model |
| Object Manager and Lightning Platform Basics | 20% | - Create custom objects and fields - Create custom and formula fields - Configure field-level security - Set up lookup and master-detail relationships - Understand field types and properties - Configure validation rules |
| Sales Cloud Applications | 15% | - Configure lead management - Set up opportunity management - Create and manage reports and dashboards - Understand sales automation features - Configure products and price books |
| Workflow and Process Automation | 15% | - Create workflow rules and actions - Create Process Builder processes - Distinguish between workflow, Process Builder, and Flow - Understand Flow builder basics - Build approval processes |
| Service Cloud Applications | 10% | - Set up Salesforce Knowledge - Create macros and quick text - Configure Omni-Channel and Service Cloud features - Configure cases and entitlements |
| Desktop and Mobile Administration | 5% | - Set up Salesforce Classic vs Lightning Experience - Configure Salesforce Mobile app - Understand Salesforce1 mobile considerations |
| Standard and Custom Objects | 10% | - Create custom objects and fields - Configure lookup and master-detail relationships - Understand standard object relationships - Understand external ID fields |
| Analytics - Reports and Dashboards | 10% | - Schedule reports and subscribe to reports - Create and modify reports and report types - Build custom report types - Create dashboards - Understand bucket fields and summary fields |
| AppExchange | 5% | - Navigate the AppExchange marketplace - Evaluate and install apps from AppExchange - Understand managed packages |
| Configuration and Setup | 20% | - Describe the steps to set up a Salesforce organization - Understand the sharing model - Configure org-wide defaults and role hierarchy - Explain the different record types - Describe the ability to track task activities - Explain the Salesforce data model - Identify the capabilities of the Salesforce UI |
| Mangaging User Accounts | 10% | - Reset user passwords - Understand the difference between profiles and permission sets - Configure user profiles and permission sets - Create and manage user accounts - Assign users to roles and public groups |
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問題 #58
Which two data loss considerations should a Platform Administrator keep in mind when changing a custom field type from Text to Picklist?
答案：B,C
解題說明：
Changing a field type is a significant configuration change that can have downstream impacts. When converting from Text to Picklist, a Platform Administrator must be aware of two critical consequences:
List View Deletion: Any list views that use that specific custom field as a filter will be automatically deleted or the filter will be removed. This happens because the filter logic for a text field (which uses operators like "contains") is fundamentally different from a picklist (which uses "equals").
Automation Impact: Assignment rules, escalation rules, and validation rules that reference the field may be disabled or function incorrectly. Because these automations rely on specific text strings, changing the field to a picklist requires the administrator to manually review and update the logic to ensure it aligns with the new picklist values.
Option A is incorrect because Salesforce does not automatically update code references. Option C is incorrect because data loss can still occur if existing text values do not exactly match the new picklist entries.
問題 #59
Which action should a Platform Administrator configure to reverse a submitted approval request and unlock the associated record when setting up an approval process?
答案：B
解題說明：
An Approval Process consists of several stages, each with its own set of automated actions.
When a record is first submitted, it is typically locked to prevent further edits. If a user needs to
"reverse" that submission--perhaps because they realized they made a mistake or the deal terms changed--the administrator must configure Recall Actions. A recall action is specifically designed to allow the submitter or an administrator to pull the record back out of the approval queue.
Common recall actions include a Field Update to change the status back to "Draft" and, most importantly, an action to unlock the record so it can be edited again. Final Rejection Actions (Option A) occur when an approver denies the request, and Final Approval Actions (Option C) occur when the request is fully granted. Initial Submission Actions (Option D) are what lock the record and start the process in the first place.
問題 #60
When Agentforce performs its grounding check, it examines source information, the topic instructions, and scope. Which additional information does the agent look for during its grounding check?
答案：D
解題說明：
Grounding is the process by which an AI agent retrieves and uses specific, trusted data to ensure its responses are accurate and relevant. During this process, Salesforce's Einstein Trust Layer performs several critical checks, including identifying Prompt Injection risks. Prompt injection refers to attempts by a user to "trick" the AI into ignoring its instructions or revealing sensitive data by entering malicious commands into the chat interface. By checking for these risks during the grounding phase, the agent can ensure that the instructions it uses to generate a response remain secure and aligned with company policies. While the agent respects field security,
"Encrypted fields" (Option C) are handled at the data access layer rather than as part of the linguistic grounding check. Standard Agentforce agents do not browse the open web for verification (Option D) as they are intended to remain grounded strictly in the company's verified internal data.
問題 #61
A Platform Administrator at Universal Containers is trying to deactivate a user who has left the company but is unable to do so. What is preventing the administrator from deactivating this user?
答案：C
解題說明：
In Salesforce, certain dependencies prevent a user record from being deactivated. One of the most common blockers is if the user is the Running User of a Dashboard. Because the dashboard relies on that user's security context to display data to others, deactivating them would break the dashboard. To resolve this, the administrator must first change the running user of the dashboard to someone else. Being part of an Opportunity Team (Option C) or Account Team (Option D) does not prevent deactivation; the user simply remains on the team but is inactive. For Assignment Rules (Option B), while you cannot delete a user in a rule, deactivation is usually permitted, though it may result in an error when the rule attempts to assign a record to the inactive user. However, the "Running User" requirement is a hard system block.
問題 #62
Once an opportunity reaches the negotiation stage at Cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount. How should a Platform Administrator require this field during the negotiation stage for sales users but allow their managers to make changes?
答案：C
解題說明：
A Validation Rule is the only way to enforce conditional requirement logic based on both record data (the stage) and user data (the user's profile or role). To achieve this, the Platform Administrator would write a formula that checks three things: if the Stage is "Negotiation," if the Amount field is blank, and if the user is not a manager. The formula would look something like:
AND(ISPICKVAL(StageName, "Negotiation"), ISBLANK(Amount), $Profile.Name <> "Sales Manager"). This allows the system to block standard sales users from saving the record without an amount, while the exception for the manager's profile allows them to bypass the requirement.
Making the field required on the page layout (Option A) would affect all users equally, failing to meet the requirement for managers. Assigning the Admin profile to managers (Option B) is a major security risk and violates the principle of least privilege.
問題 #63
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