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| Section | Weight | Objectives |
|---|---|---|
| Operational Procedures | 22% | - Professionalism and communication
|
| Security | 25% | - Threats and vulnerabilities
|
| Software Troubleshooting | 22% | - Common OS issues
|
| Operating Systems | 31% | - Windows OS installation, configuration, and management
|
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質問 # 236
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. What should the help desk management implement?
正解:D
解説:
Standard Operating Procedures (SOPs)guide technicians through consistent and complete processes, including documentation.
FromTravis Everett - All-in-One Exam Guide:
"SOPs ensure that all required steps-such as data collection and issue description-are followed in every support interaction."
質問 # 237
A technician needs to provide remote support for a legacy Linux-based operating system from their Windows laptop. The solution needs to allow the technician to see what the user is doing and provide the ability to interact with the user ' s session. Which of the following remote access technologies would support the use case?
正解:B
解説:
The correct answer isVNC (Virtual Network Computing). VNC is a graphical desktop-sharing system that uses the Remote Frame Buffer protocol (RFB) to remotely control another computer. It is platform- independent and widely supported on Linux, which makes it ideal for providinginteractive remote support for a Linux-based operating system. It allows the technician not only to view the remote desktop session but also tocontrol it, fulfilling the need to see and interact with the user's session.
A). VPN(Virtual Private Network) creates a secure tunnel to a network but doesnot provide desktop sharing or session controlby itself.
C). SSH(Secure Shell) provides secure command-line access to Unix/Linux systems but does not offergraphical desktop interaction, which is a requirement in this case.
D). RDP(Remote Desktop Protocol) is primarily a Microsoft protocol, and although it can be made to work on Linux, it isnot natively supported on legacy Linux systems, and thusless suitablethan VNC in this scenario.
CompTIA A+ 220-1102 Core 2 Objective Reference:
Objective 1.8 - Given a scenario, use features and tools of the operating system.
Under this objective, candidates are expected to be familiar with remote access technologies, includingRDP, SSH, and VNC, and understand their appropriate uses and limitations on different platforms such as Windows and Linux.
質問 # 238
A technician recently installed a hard drive from a decommissioned PC. The technician wants to repurpose it for data storage but is unable to delete all the partitions in the graphical disk management tool. Which of the following should the technician do next?
正解:D
解説:
Using the command-line interface from an elevated prompt allows the technician to use tools such as DiskPart to forcefully remove protected or stubborn partitions that cannot be deleted through the graphical Disk Management utility.
質問 # 239
A support specialist must apply a new application update to an entire organization. Which of the following is the first step in this process?
正解:C
解説:
Sandbox testing is performed first to validate the application update in a controlled environment, ensuring it functions correctly and does not introduce issues before deployment across the organization.
質問 # 240
A user wants to dispose of a failed hard drive in a way that ensures the data is unrecoverable. Which of the following is the best at-home method?
正解:A
解説:
Comprehensive and Detailed Explanation From Exact Extract:
Shreddingphysically destroys the platters, making data recovery virtually impossible. It's more effective and accessible than degaussing or low-level formatting.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Physical destruction methods like shredding are the most secure options for ensuring data on failed drives cannot be recovered."
質問 # 241
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