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NEW QUESTION # 154
A CMDB Administrator, viewing the CMDB Data Foundations Dashboard, notices the Unique Locations Result percentage is low.
What is the recommended process from the associated playbook to correct this issue?
Answer: B
Explanation:
In Data Foundations, a low "Unique Locations" result indicates the CMDB contains duplicate Location records (or inconsistent location usage) that reduce data reliability for operational reporting and service analytics. This sits under "Insight" because the dashboard is highlighting a measurable quality issue, and the playbook provides a structured remediation path to restore confidence.
The recommended playbook-aligned process is to review the duplicate locations, determine which one is correct per the organization's naming and data standards, then re-point dependent records (CIs) to the correct Location before removing the duplicate. That sequence is essential: if you delete a duplicate location without first updating related CIs, you risk leaving CIs with missing/invalid location references, creating new completeness and correctness issues.
Option C matches best practice: validate which location record should remain, update all affected CIs (and any other dependent records) to use the correct location, and then delete (or retire/merge, depending on process controls) the duplicate record. Option B is risky because it skips validation and dependency updates.
Option D defeats the purpose of "Unique Locations" by allowing ongoing inconsistency. Option A is not the best fit because "Duplicate CI Remediator" is oriented toward CI duplicates; Location is typically a reference
/organization data domain and is handled through the specific remediation steps for that data set. Therefore, C is the recommended process.
NEW QUESTION # 155
A Change Manager wants to gain value from CSDM.
How will the Change Management process benefit from CSDM? (Choose 2 options)
Answer: A,C
Explanation:
CSDM significantly enhances Change Management by providing service-aware context, enabling better planning, risk assessment, and stakeholder communication.
One key benefit is the ability to identify blackout windows (Option A). Through CSDM-aligned Business Services, Service Offerings, and service calendars, Change Managers can clearly see when services are unavailable for change due to business constraints, regulatory requirements, or peak usage periods. This helps prevent changes from being scheduled during high-risk windows.
Another critical benefit is the ability to understand the impact of the change on services (Option D). CSDM establishes clear relationships between infrastructure CIs, Application Services, and Business Services. When a change is proposed, these relationships enable accurate impact analysis, allowing Change Managers to assess risk based on business criticality rather than just technical scope.
NEW QUESTION # 156
(Choose 2 options)
Configuration Management requires an accurate inventory of devices to be reflected in the CMDB.
Which are common use cases for usingAgent Client Collector (ACC)?
Answer: B,D
Explanation:
TheAgent Client Collector (ACC)inServiceNowis designed to collect inventory data fromendpoints that are not consistently reachableby traditional Discovery methods. ACC is especially valuable where credential- based, network-based discovery is impractical or impossible.
Devices in secure environments(Option C), such as isolated networks, restricted zones, or highly regulated environments, often block inbound discovery traffic. ACC runs locally on the device and securely sends inventory data outward, making it ideal for these scenarios.
Devices that intermittently connect to the network(Option D), such as laptops, remote endpoints, or roaming devices, are another core use case. Traditional Discovery requires the device to be reachable during scheduled scans, which is unreliable for mobile or off-network assets. ACC ensures inventory data is collected whenever the device is online.
Option A (data center servers) is better served byagentless Discovery, which provides deeper infrastructure and relationship data. Option B (network devices in the DMZ) are typically discovered usingSNMP and network discovery, not ACC.
ACC complements Discovery as part of a layered ingestion strategy, ensuring accurate inventory coverage across diverse environments.
Therefore, the correct answers areC - Devices in secure environmentsandD - Devices that intermittently connect to the network.
NEW QUESTION # 157
Drag and Drop Question
Some steps need to be taken to transition from using legacy CMDB status attributes to CSDM lifecycle objects.
Drag and drop the objects / attributes to the correct descriptions.
Answer:
Explanation:
Explanation:
When transitioning to CSDM-aligned lifecycle management, ServiceNow introduces a structured lifecycle framework that separates high-level intent from detailed operational state.
Life Cycle Stage represents the macro phase of a CI's existence (for example: Plan, Build, Deploy, Operate, Retire).
Life Cycle Stage Status refines that phase with granular, sub-level states that vary by CI type.
Life Cycle Object determines which lifecycle stages and statuses apply, based on what kind of CI is being managed (hardware, application, document, etc.).
Life Cycle Mapping ensures a safe transition from legacy status fields by translating existing values into standardized CSDM lifecycle values--avoiding data loss or process disruption.
Together, these objects enable consistent lifecycle governance, improve reporting accuracy, and support automation across ITSM, ITOM, and IRM use cases--while remaining backward compatible with legacy CMDB data.
NEW QUESTION # 158
A CMDB Administrator wants to leverage the CMDB Data Foundations Dashboard.
What are benefits of using this application?
(Choose 2 options)
Answer: A,D
Explanation:
The CMDB Data Foundations Dashboard helps administrators assess whether important CMDB data is valid, properly configured, and aligned with expected data quality practices. It is designed to surface actionable gaps and risks, then guide remediation through playbooks. Therefore, B and C are correct. The dashboard does not automatically remediate all risks by itself; it guides administrators and data owners toward corrective actions through structured playbooks. It also is not primarily a custom metric development framework. Its purpose is to provide curated, ServiceNow-aligned metrics and remediation guidance for CMDB and CSDM maturity.
This makes it useful for improving data health, identifying configuration issues, and supporting governance without requiring custom reporting or manual analysis from scratch.
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NEW QUESTION # 159
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