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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Fit-gap analysis and solution design - Gathering and analyzing business requirements - Mapping requirements to OmniStudio capabilities - Performance, security, and best practices |
| Topic 2: FlexCards | 23% | - Grouping and displaying customer 360 information - Designing FlexCards to meet requirements - Capabilities and use cases of FlexCards |
| Topic 3: Data Tools | 23% | - DataRaptors: purpose, design, and usage - Calculation Matrices and Procedures - Integration Procedures: connectivity and data flow |
| Topic 4: OmniScripts | 27% | - Validation and alignment with business needs - Structure and components of OmniScripts - Mapping business processes to OmniScript steps |
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NEW QUESTION # 18
A company needs a 360-degree view of its customers, and it wants the customer data styled using the same colors, font family, and backgrounds defined in its corporate branding kit. The OmniStudio Consultant recommends FlexCards to meet this requirement.
What is the most efficient way to configure the colors, font family, and background of the FlexCard according to the company ' s branding guidelines?
Answer: D
Explanation:
The FlexCard Designer provides built-in styling capabilities for controlling visual properties such as fonts, foreground and background appearance, borders, spacing, and CSS classes. Using the Style panel keeps presentation configuration within the declarative FlexCard implementation and avoids unnecessary custom Lightning Web Component development or modification of framework-level Newport styles. Salesforce also supports custom CSS classes directly from the FlexCard Style tab when advanced styling is required. Group Wrapper Class is useful for applying a specific class to a grouping structure, but it is not the most efficient general approach for configuring the complete corporate visual treatment described in the question. Therefore, applying the appropriate custom styling through the FlexCard Style panel provides the cleanest and most maintainable solution.
NEW QUESTION # 19
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
Answer: A,B
Explanation:
The two FlexCard benefits that the consultant should highlight when presenting a proposed solution are:
Display different actions based on context and Display a 360° view of the customer. FlexCards can display different actions based on context, such as data values or user roles. The consultant can use this feature to show only relevant actions for each customer situation, such as scheduling an inquiry call with an agent if the customer satisfaction is low. FlexCards can also display a 360° view of the customer, by showing data from multiple sources in one card format. The consultant can use this feature to show important customer information at a glance, such as billing issues, account status, etc
NEW QUESTION # 20
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
Answer: A
NEW QUESTION # 21
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
Answer: B
NEW QUESTION # 22
A business process requires a user to review and edit a list of 10 dependents. The user needs to iterate through each dependent one by one in a wizard format.
Which OmniScript pattern fits this loop requirement?
Answer: D
Explanation:
An Edit Block is specifically designed to manage multiple entries within a single array and is inherently repeatable. Salesforce documents Edit Blocks as an appropriate mechanism for listing, reviewing, adding, and editing collections of related records such as Contacts; the same design applies to dependents. Prefilled array data can populate the Edit Block so each dependent becomes an individual entry that users can review and modify. Edit Block modes also provide different presentation patterns for navigating and working with repeated records. Creating 10 custom LWCs would hard-code the expected count and add unnecessary development. A DataTable with a child FlexCard is primarily a presentation composition pattern, while Rich Text does not provide structured record-editing functionality. Therefore, the declarative repeatable Edit Block is the correct OmniScript solution.
NEW QUESTION # 23
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