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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q14-Q19):

NEW QUESTION # 14
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Route sales orders
B. Create quotation versions
C. Generate product recommendations
D. Deliver personalized content

Answer: C,D

NEW QUESTION # 15
Which feature is available in SAP Commerce Cloud?

A. Management for intercompany sales processes
B. Case processing with registered products
C. Bounce management for new prospects
D. Product catalog

Answer: D

NEW QUESTION # 16
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Datasphere
B. SAP Workzone
C. SAP Business Al
D. SAP Customer Data Cloud

Answer: A

NEW QUESTION # 17
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By automatically generating and managing product attributes from existing descriptions
B. By supporting edge computing scenarios
C. By providing visual search options to transform the shopping experience for customers
D. By integrating with non-SAP systems
E. By generating engaging content for banners, social media posts, and blog posts

Answer: A,C,E

NEW QUESTION # 18
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Checkout and payment modules
B. Delivery of an e-commerce platform
C. Customer credit scoring
D. Management of opportunities
E. Support end-to-end e-commerce processes

Answer: A,B,E

NEW QUESTION # 19
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