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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Plan and design collaboration communications systems30%- Plan and configure Teams Phone
  • 1. Configure Teams Phone policies
  • 2. Configure call queues and auto attendants
  • 3. Plan for Teams Phone with PSTN connectivity
  • 4. Plan for Teams Phone deployments
  • 5. Configure emergency calling policies
- Plan and configure Teams meetings and conferencing
  • 1. Plan for webinars and town halls
  • 2. Plan for Teams meetings and live events
  • 3. Configure conferencing bridges
  • 4. Plan for Microsoft Teams Rooms
  • 5. Configure meeting policies
- Plan and configure network settings for Microsoft Teams
  • 1. Configure network ports and protocols
  • 2. Implement quality of service (QoS)
  • 3. Plan and configure network settings for media traffic
  • 4. Plan for network bandwidth requirements
  • 5. Plan for network topology and connectivity
Manage collaboration communications systems25%- Monitor and troubleshoot meetings and conferencing
  • 1. Troubleshoot audio/video issues
  • 2. Monitor meeting quality
  • 3. Monitor Teams Rooms health
  • 4. Analyze meeting usage reports
  • 5. Use Teams Admin Center for diagnostics
- Manage compliance and security
  • 1. Configure recording policies
  • 2. Manage security and compliance for Teams Phone
  • 3. Configure retention policies for calls and meetings
  • 4. Configure information barriers
  • 5. Configure compliance recording
- Manage reporting and analytics
  • 1. Analyze usage reports
  • 2. Generate call quality reports
  • 3. Monitor user adoption analytics
  • 4. Use Teams Admin Center reports
- Monitor and troubleshoot Teams Phone
  • 1. Monitor SBC health
  • 2. Monitor call quality
  • 3. Troubleshoot call issues
  • 4. Analyze call analytics
  • 5. Use Call Quality Dashboard (CQD)
Configure and manage Teams meetings and conferencing20%- Configure and manage meeting experiences
  • 1. Manage meeting policies
  • 2. Configure live captions and transcription
  • 3. Configure meeting templates
  • 4. Configure meeting settings
  • 5. Configure audio conferencing
- Configure and manage webinars and live events
  • 1. Manage live event policies
  • 2. Configure event group roles
  • 3. Configure webinar settings
  • 4. Manage attendee engagement features
- Configure and manage Teams Rooms and devices
  • 1. Configure Teams panels
  • 2. Manage Teams Rooms devices
  • 3. Plan for Microsoft Teams Rooms
  • 4. Configure Teams Rooms accounts
  • 5. Manage Teams certified devices
Configure and manage Teams Phone25%- Configure Teams Phone
  • 1. Configure caller ID policies
  • 2. Configure call hold music
  • 3. Configure location-based routing
  • 4. Configure call park policies
  • 5. Configure calling policies
- Configure emergency calling
  • 1. Manage emergency calling licenses
  • 2. Configure dynamic emergency calling
  • 3. Configure emergency locations
  • 4. Configure emergency calling policies
- Configure and manage PSTN connectivity
  • 1. Manage SBC (Session Border Controllers)
  • 2. Configure voice routing policies
  • 3. Configure Direct Routing
  • 4. Configure Operator Connect
  • 5. Configure Teams Calling Plans

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q219-Q224):

NEW QUESTION # 219
You are configuring the new call queue to replace the response group.
Which setting should you disable to ensure that the agents can receive calls from the call queue?

Answer: C


NEW QUESTION # 220
You create a network region named Region1 in Microsoft Teams.
You are adding a network site to Region1. The site has a 1.5-Mb connection.
You need to ensure that all users at the site have a good voice experience.
What should you do?

Answer: D


NEW QUESTION # 221
You have a Microsoft Teams Phone deployment.
You need to ensure that users can enter their emergency address into the Teams client.
Which setting should you configure?

Answer: D

Explanation:
Set the External location lookup mode to on to allow your end users to configure their emergency address when they are working from a network location outside the corporate network.
https://learn.microsoft.com/en-us/microsoftteams/manage-emergency-calling-policies


NEW QUESTION # 222
Hotspot Question
You have a Microsoft 365 E5 subscription that uses Microsoft Teams.
You plan to deploy phones to a shared common area.
You need to ensure that users can temporarily sign in to each phone and automatically sign out during inactivity.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 223
Drag and Drop Question
From the Microsoft Teams admin center, you add an operator to Operator Connect.
You need to enable users for Microsoft Teams Phone.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
https://docs.microsoft.com/en-us/microsoftteams/operator-connect-configure


NEW QUESTION # 224
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