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| Section | Weight | Objectives |
|---|---|---|
| OmniScript | 27% | - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them |
| FlexCards | 23% | - Design FlexCards to ensure they meet customer requirements/needs - Explain the capabilities, use cases, and purpose of using FlexCards - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
| Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers |
| Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities |
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NEW QUESTION # 112
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
Answer: B
Explanation:
The OmniScript feature that should be recommended to meet this requirement is Conditional Views.
Conditional Views allow the designer to create different paths within an OmniScript based on user responses or data values. User Roles are used to control access and visibility of OmniScripts based on user profiles or permissions. Script Configuration is used to define general settings and properties of an OmniScript. Script Profiles are used to assign different versions of an OmniScript to different user groups.
NEW QUESTION # 113
Which OmniStudio tool is primarily designed to extract data from Salesforce objects, transform it into JSON, and provide it to other OmniStudio components?
Answer: B
Explanation:
Data Mapper Extract is the tool primarily designed to read Salesforce object data and map that data into JSON output for use by OmniStudio components. It is appropriate when the requirement is to retrieve Salesforce records and provide a shaped response to an OmniScript, FlexCard, or Integration Procedure. An Integration Procedure can orchestrate multiple actions and call Data Mappers, but it is not itself the specific extraction-mapping tool. A FlexCard is a UI component that displays contextual data and actions. An OmniScript is a guided interaction layer. The extraction and JSON mapping function belongs to Data Mapper Extract, which reads Salesforce data and outputs it in the required structure.
NEW QUESTION # 114
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers
Answer: A,B
Explanation:
When designing OmniScripts, the best practices that should be followed to optimize performance and user experience are:
* Use a single DataRaptor to save the information: Instead of using multiple DataRaptors to update the account information after each step, it is better to use a single DataRaptor at the end of the OmniScript to save all the information at once. This reduces the number of database operations and improves performance.
* Combine the three steps into one step: Instead of having three separate steps to capture the required information, it is better to combine them into one step with a simple layout. This reduces the number of page transitions and improves user experience.
The suggestions that are not best practices are:
* Create a reusable OmniScript for this process: This may not be necessary if the process is specific to creating new billing accounts and not used by other OmniScripts. Creating a reusable OmniScript may add complexity and maintenance overhead.
* Configure the save for later property: This may not be useful if the process is short and simple and does not require the user to resume it later. Configuring the save for later property may add unnecessary storage and retrieval logic.
NEW QUESTION # 115
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data and, then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
Answer: D
Explanation:
The OmniStudio data tool that the consultant should recommend in this scenario is an Integration Procedure.
An Integration Procedure can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. In this case, the Integration Procedure can retrieve data from an external system via a REST API and store it in a JSON object for the OmniScript to display
NEW QUESTION # 116
A business is creating an agent console with FlexCards to provide a 360° view of their customers.
The business wants the following information displayed:
- Account information including account name, phone, and website
- Active opportunities related to the account
- Active contracts related to the account
- The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
Answer: B
Explanation:
The consultant should design the FlexCards using a Parent FlexCard with multiple Child and Card Actions to meet these requirements. A Parent FlexCard is a FlexCard that can display data and actions in a card format, and also contain one or more Child FlexCards. The consultant can use a Parent FlexCard to display the account information, including account name, phone, and website. A Child FlexCard is a FlexCard that can display data and actions in a card format within a Parent FlexCard. The consultant can use multiple Child FlexCards to display the active opportunities and contracts related to the account. A Card Action is a button or a link that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use multiple Card Actions to enable the user to view and renew contracts
NEW QUESTION # 117
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