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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	24%	- Define KPIs based on business goals and budget - Align requirements to native features or external solutions - Assess customer IT ecosystem against architectural principles - Map business processes, personas and requirements - Evaluate data volume and platform constraints - Select appropriate Communications Cloud products
Delivery	16%	- Validate solution implementation against design - Align architecture and order components - Execute data migration plans - Distinguish out-of-the-box vs custom functionality
Planning and Design	60%	- Design asset management and MACD workflows - Create quoting and order capture processes - Develop data migration strategies - Design order fulfillment orchestration flows - Decompose commercial products for implementation - Prioritize and size user stories - Design scalable product catalog models

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
B. Raise support case to retrieve a data load report to summarize the data load.
C. Inform the business that data migration is completed and errors resolved in development
D. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

Answer: A,D

NEW QUESTION # 37
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
B. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
D. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item

Answer: C

NEW QUESTION # 38
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
B. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
C. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
D. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

Answer: D

NEW QUESTION # 39
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
B. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
C. Configure a Callout Orchestration item using the enhanced system interface
D. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

Answer: D

Explanation:
The best approach for designing an orchestration process that involves an asynchronous operation, such as a provisioning system that can take up to 10 minutes, is to use a callout orchestration item with an asynchronous system interface. This method involves making a callout to the external system (in this case, the provisioning system) and then allowing the external system to perform its operations. The Enterprise Service Bus (ESB) will then do a callback to the orchestration process ' s asynchronous callback URL once the operation is complete. This approach is efficient for operations that are not immediate and require waiting for an external process to complete.References:Salesforce Communications Cloud documentation on orchestration patterns and asynchronous operations.

NEW QUESTION # 40
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
B. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
C. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
D. Create a churn trend app from a template in CRM analytics to identify customer likely to churn

Answer: A

NEW QUESTION # 41
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