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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Four Dimensions of Service Management- Information and technology
- Organizations and people
- Partners and suppliers
- Value streams and processes
Topic 2: Key Concepts of Service Management- Organizations, service providers, service consumers
- Products and services relationship
- Value and value co-creation
Topic 3: ITIL Service Value System (SVS)- Continual improvement
- Guiding principles
- Opportunity, demand, and value
- Service value chain
- Governance
Topic 4: ITIL Practices Overview- Service management practices (e.g., incident management, service desk, change enablement)
- Technical management practices (e.g., deployment management, infrastructure and platform management)
- General management practices (e.g., continual improvement, risk management)

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EXIN ITIL 4 Foundation Sample Questions (Q268-Q273):

NEW QUESTION # 268
Which practice identifies metrics that reflect a customer experience of a service?

Answer: D


NEW QUESTION # 269
Which is a risk that might be removed from a service consumer by an IT service?

Answer: C


NEW QUESTION # 270
Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

Answer: C


NEW QUESTION # 271
A good way to apply the ITIL guiding principle 'focus on value' is to:

Answer: C


NEW QUESTION # 272
Which BEST describes the focus of the 'think and work holistically' principle?

Answer: C


NEW QUESTION # 273
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