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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Workflow and Process Automation16%- Automation Tools
  • 1. Flow Builder
  • 2. Business Process Automation
  • 3. Approval Processes
Service and Support Applications11%- Customer Support
  • 1. Case Management
  • 2. Entitlements
  • 3. Knowledge
Object Manager and Lightning App Builder20%- Object Customization
  • 1. Custom Objects
  • 2. Fields and Relationships
  • 3. Record Types
- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms
Data and Analytics Management14%- Data Management
  • 1. Duplicate Management
  • 2. Import and Export Data
  • 3. Data Quality
- Analytics
  • 1. Reports
  • 2. Dashboards
Configuration and Setup20%- User Interface Configuration
  • 1. Lightning Experience Settings
  • 2. App Customization
- Company Settings
  • 1. Business Hours and Holidays
  • 2. Fiscal Year Configuration
  • 3. Organization Settings
Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
- Sales Productivity
  • 1. Leads
  • 2. Accounts and Contacts
  • 3. Opportunities
Productivity and Collaboration7%- Collaboration Tools
  • 1. Activities
  • 2. Calendar Management
  • 3. Chatter

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Salesforce Certified Administrator Sample Questions (Q220-Q225):

NEW QUESTION # 220
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?

Answer: A

Explanation:
Explanation
Business hours are used to specify the days and hours when your company's employees work. You can create multiple sets of business hours for different time zones or regions and assign them to users based on their location or function. To meet the requirement of having different business hours for reps on pacific time and eastern time, you need to create one set of business hours per time zone and assign them accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_supporthours_assign.htm&type=5


NEW QUESTION # 221
The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?

Answer: C

Explanation:
Explanation
Flow builder is an automation tool that allows administrators to create flows that guide users through screens, collect data, and perform actions on records. It can be used to simplify the account creation process by creating a screen flow that shows only the essential fields for creating an account and hides any unnecessary fields or sections from the page layout. Approval process, workflow rule, and validation rule are not automation tools that can simplify the account creation process; they are used for different purposes such as approving records, updating fields, or enforcing data quality. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5


NEW QUESTION # 222
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers

Answer: A,C

Explanation:
Explanation
IP address restrictions allow you to prevent users from accessing Salesforce from outside of their network.
You can set IP address restrictions on the profile level or globally for the org. To enforce IP restrictions for API logins, you must select Enforce Login IP Ranges on Every Request in Session Settings.
References: https://help.salesforce.com/s/articleView?id=sf.security_networkaccess.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.security_enforce_ip_ranges.htm&type=5


NEW QUESTION # 223
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month andseries.
How should the administrator set up the Campaign to simplify reporting?

Answer: A

Explanation:
Explanation
Campaign hierarchy is a feature that allows administrators to organize campaigns into a parent-child relationship, where the parent campaign represents a larger initiative and the child campaigns represent smaller or more specific activities within that initiative. Using campaign hierarchy can help Ursa Major Solar report on campaign ROI by month and series by creating a parent campaign for the series of networking events and creating individual child campaigns for each monthly event. The parent campaign can show the aggregated metrics and ROI for the entire series, while the child campaigns can show the metrics and ROI for each month.
Adding different record types for the monthly event types, creating individual campaigns that all have the same name, or configuring campaign member statuses to record which event members attended are not solutions for reporting on campaign ROI by month and series; they either do not group campaigns into a hierarchy or do not track campaign metrics or ROI.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_hierarchy.htm&type=5


NEW QUESTION # 224
The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object.
What type of field should the administrator add to the open house object to track number of visitors?

Answer: A


NEW QUESTION # 225
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