新版1Z0-1064-26題庫 - 1Z0-1064-26最新試題

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows

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1Z0-1064-26最新試題，1Z0-1064-26試題

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最新的 Oracle Cloud 1Z0-1064-26 免費考試真題 (Q77-Q82):

問題 #77
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
B. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
C. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
F. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".

答案：B

問題 #78
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
B. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
C. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
D. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
E. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

答案：B,D,E

問題 #79
Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

答案：C

問題 #80
In which three situations can default coverage be applied?

A. for a specific period of time
B. globally, to all service requests that do not have any other coverage
C. for a specific SR category
D. to a specific customer account
E. for a specific SR status

答案：A,B,C

問題 #81
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Themes
B. Object workflows
C. Object triggers
D. Business objects
E. Templates
F. Pages
G. UI components
H. Languages

答案：A,B,C,D,E,F

問題 #82
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