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Salesforce Energy-and-Utilities-Cloud Exam Overview:
| Certification Vendor: | Salesforce |
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| Exam Name: | Salesforce Energy and Utilities Cloud Accredited Professional Exam |
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| Exam Number: | Energy-and-Utilities-Cloud |
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| Certificate Validity Period: | No expiration |
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| Related Certifications: | Salesforce Energy and Utilities Cloud Accredited Professional |
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| Available Languages: | English |
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| Passing Score: | 65% |
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| Real Exam Qty: | 60 |
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| Exam Duration: | 90 minutes |
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| Exam Format: | Multiple select, Multiple choice |
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| Exam Price: | USD 150 |
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| Sample Questions: | Salesforce Energy-and-Utilities-Cloud Sample Questions |
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| Exam Way: | Online proctored or in-person at a testing center via Webassessor platform |
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| Pre Condition: | Salesforce recommends hands-on experience with Energy and Utilities Cloud implementation |
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| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/accreditedprofessionaloverview |
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| Topic | Details |
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| Topic 1 | - Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
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| Topic 2 | - Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
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| Topic 3 | - Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
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| Topic 4 | - Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q77-Q82):
NEW QUESTION # 77
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?
- A. Service Cloud
- B. Configure Prince Quote (CPQ)
- C. Contract Lifecycle Management (CLM)
- D. Energy and utility Base
Answer: A,D
Explanation:
For an energy company embarking on a digital transformation initiative to provide a 360-degree customer view to service agents, the recommended licenses are: A. Service Cloud: Essential for enabling service agents to manage customer interactions and service requests efficiently, providing tools for case management, customer service analytics, and more. D. Energy and Utilities Base: Specifically tailored to the energy and utilities sector, this license provides access to industry-specific data models, workflows, and functionality designed to manage the complex needs of energy providers. Together, these licenses ensure that service agents have access to comprehensive customer information and the specialized tools needed to support the unique requirements of the energy and utilities sector. Reference = Salesforce Energy and Utilities Cloud documentation and Service Cloud resources detail the functionalities and benefits of these licenses, highlighting their role in supporting customer service and industry-specific processes: https://www.salesforce.com/products/service-cloud/overview/, https://www.salesforce.com/products/industries/energy-and-utilities/overview/
NEW QUESTION # 78
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
- A. Omnichannel data access
- B. SSO data access
- C. Streaming data API
- D. Metadata API
Answer: A
Explanation:
Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they ' re accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce ' s commitment to creating connected customer experiences across various touchpoints. References
= Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy and Utilities Cloud guide and the Salesforce Omnichannel features documentation: https://www.salesforce.com/products/industries/energy- and-utilities/overview/
NEW QUESTION # 79
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?
- A. Define the data to be migrated for the customer's connections process
- B. Identify the data sources to generate the customer's new connections reports and dashboards
- C. Define the business stakeholders for the customer's new connections process.
- D. Define the metrics to measure the customer's new connections process.
Answer: B,D
Explanation:
During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment. Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection. By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.
Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports and dashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.
NEW QUESTION # 80
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
- A. Omnichannel data access
- B. SSO data access
- C. Streaming data API
- D. Metadata API
Answer: A
Explanation:
Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints.References= Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy andUtilities Cloud guide and the Salesforce Omnichannel features documentation:https://www.salesforce.com/products/industries/energy-and-utilities/overview/
NEW QUESTION # 81
An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?
- A. Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
- B. Install the "Third Party Pricing Application" DataPack from the Process Library.
- C. Use the external pricing feature to send and receive pricing requests from an external pricing engine.
- D. Duplicate the third-party pricing application prices into the Salesforce Price list.
Answer: C
NEW QUESTION # 82
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