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Salesforce Plat-Admn-202 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Salesforce Fundamentals: This section of the exam measures the skills of Salesforce Administrators and Junior Salesforce Consultants and covers the essential concepts needed to understand how Salesforce works at a foundational level. It focuses on recognizing when to use declarative tools versus programmatic customization, determining when AppExchange apps extend org capabilities, and understanding key methods for managing object, record, and field access. It also evaluates your ability to choose the right sharing model based on business needs and to apply reporting tools effectively, including report types and dashboards. Additionally, the domain reviews how to optimize the mobile experience through actions and layouts, and how Chatter can be used to support collaboration.
Topic 2
  • Business Logic and Process Automation: This section of the exam measures the skills of Process Automation Specialists and Salesforce Administrators and covers the key tools Salesforce provides to automate and enforce business logic. It focuses on using formula fields, roll-up summary fields, and validation rules to meet defined requirements. Candidates must also understand approval processes and know how to select the right automation tool to prevent conflicts or errors. The domain emphasizes evaluating business requirements and recommending automation solutions that maintain system stability and accuracy.
Topic 3
  • User Interface: This section of the exam measures the skills of Salesforce UI Designers and Lightning App Builders and covers the ways in which Salesforce interfaces can be customized to improve usability. It includes understanding available options for UI customization and demonstrating when to apply custom buttons, links, and actions. The domain also distinguishes between declarative and programmatic methods for incorporating Lightning components in applications, ensuring that the right approach is selected for different user interface needs.
Topic 4
  • App Deployment: This section of the exam measures the skills of Release Managers and Salesforce Administrators and covers the application lifecycle from planning through deployment. It requires determining the appropriate strategy when working with different sandboxes and managing milestones during development. Candidates must know when to use change sets and how to troubleshoot deployment issues. The section also includes understanding the implications of using unmanaged versus managed packages and selecting the correct deployment plan for various business scenarios.
Topic 5
  • Data Modeling and Management: This section of the exam measures the skills of Data Analysts and Salesforce Administrators and covers the core principles of designing and maintaining Salesforce data structures. It requires selecting the correct data model in various scenarios and understanding relationship types and how they influence reporting, record access, and the user interface. It also tests knowledge of field data types and the operational impact of changing them. The section includes evaluating the use of Schema Builder and understanding the considerations involved in importing and exporting data across internal and external sources.

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Salesforce Certified Platform App Builder Sample Questions (Q83-Q88):

NEW QUESTION # 83
DreamHouse Realty is building a custom Lightning app to track its expanding solar water collection business. The Lightning app currently contains a Custom Lightning record page with standard components. From which two resources should an app builder get custom components to bring into the new Lightning app? Choose 2 answers

Answer: C,D

Explanation:
The correct answers are B. AppExchange and D. Lightning Components.
Salesforce Trailhead states that custom Lightning components can be created with Lightning Web Components or Aura, and existing Lightning components can also be installed from the AppExchange. Custom components configured for Lightning App Builder appear in the Lightning Components pane and can be added to Lightning pages.
Why others are incorrect:
A . Import Wizard is a data import tool, not a source of UI components.
C . Apex Code provides server-side logic, but Apex itself is not a Lightning page component resource.


NEW QUESTION # 84
At Cloud Kicks, when an opportunity close date is delayed by more than 60 days, the manager and the VP of Sales want to review the change.
Which two solutions will meet the requirement?

Answer: B,C

Explanation:
The requirement specifies that when the Close Date is delayed by more than 60 days, the record must go through review by both the manager and VP of Sales - this implies an approval process or Flow-initiated approval is needed, not just a restriction.
Why B (Flow) is correct:A Record-Triggered Flow can be configured to detect when the Opportunity Close Date changes by more than 60 days and then automatically submit the record for approval.Exact Extract:"You can use a flow to automatically submit records for approval when they meet certain criteria." - Salesforce Help | Flow and Approval Processes Why C (Approval Process) is correct:The approval process enforces the review by both the manager and VP, ensuring a controlled approval sequence.Exact Extract:"An approval process automates how records are approved in Salesforce. Each approval process specifies the steps necessary for a record to be approved and who must approve it." - Salesforce Help | Approval ProcessesYou can configure multiple approvers and specify that both must approve ("Unanimous Approval").
Why not A (Validation Rule):A validation rule would only block saving but would not trigger a review or approval.
Why not D (Formula Field):Formula fields are read-only and cannot trigger workflow or approval actions directly.
Reference (Salesforce Platform App Builder documentation / Study Guide topics):
Salesforce Help | Flow Builder and Approval Processes
Salesforce Help | Approval Processes
Salesforce Platform App Builder Exam Guide | Business Logic and Process Automation


NEW QUESTION # 85
Universal Containers created a 'New Task' custom action on the Opportunity object. The action was added to all page layouts in the Mobile & Lightning Actions section. Which Lightning component should the app builder add to the layout to Display the action?

Answer: B

Explanation:
The correct answer is A. Highlights panel.
In Lightning Experience, record actions such as New Task appear in the Highlights Panel area of the Lightning record page. Salesforce documentation explains that the actions in the highlights panel come from the object's page layout, specifically the Salesforce Mobile and Lightning Experience Actions section, unless dynamic actions are enabled.
Since the custom action was already added to the Mobile & Lightning Actions section on the page layouts, the app builder must add the Highlights Panel component to display those actions on the Lightning record page.
Activities shows activity timeline/composer-related functionality, but it is not where page-layout actions are generally displayed. Related Lists and Related Record do not display the main action bar.


NEW QUESTION # 86
Cloud Kicks wants to summarize the number of open Cases related to an Account, as well as the number of closed Cases to indicate whether customer support utilization is high, medium, or low. Two number fields have been created: NUM_Open_Cases__c and NUM_Closed_Cases_c Which two automation solutions would meet these business requirements?
Choose 2 answers

Answer: C,D

Explanation:
To meet the requirement of summarizing the number of open and closed cases on an Account, two potential automation solutions can be used:
Option A (AppExchange): Salesforce AppExchange offers various pre-built apps and components, including those for case management, which could provide the functionality to summarize cases and categorize customer support utilization. Many apps can handle complex business requirements like case summary roll-ups and could meet the needs without custom development.
Salesforce AppExchange
Option D (Apex): Apex is Salesforce's programming language that allows developers to implement custom logic. In this scenario, Apex could be used to create a trigger or scheduled job that calculates the number of open and closed cases and updates the Account record accordingly. Apex would allow full customization of how the open/closed case numbers are calculated and how customer support utilization (high, medium, low) is determined.
Reference:
Option B (Validation Rule): Validation Rules enforce data quality by ensuring that certain conditions are met before saving a record. They are not suitable for summarizing data or performing calculations across related records, so this option is not appropriate.
Option C (Approval Process): Approval Processes are used for managing approval workflows, which is unrelated to the case summarization requirement. Therefore, it is not a relevant option here.
In summary, using AppExchange for a pre-built solution or Apex for a custom automation are the best approaches for summarizing open and closed cases on the Account object.


NEW QUESTION # 87
Ursa Major Solar (UMS) uses Cases to track customer Complaints, an Issue__c object to represent known problems with its solar Panels, and a Case_Issue__c junction object to relate known problems to Customer complaints. Periodically, UMS conducts audits which require the Auditing users to view case_Issue__c records. Which access levels must be configured to allow UMS users to access Case Issue_c records?

Answer: D

Explanation:
The correct answer is A because Case_Issue__c is described as a junction object. In Salesforce, a junction object is typically built with two master-detail relationships to model a many-to-many relationship.
Salesforce documentation states that sharing access to a junction object record is determined by the user's sharing access to both associated master records and the sharing setting on the relationship fields.
So, for auditing users to view Case_Issue__c records, they need read access to both parent/master records: Case and Issue__c.
Why others are incorrect:
B misses access to Issue__c.
C includes only the junction object and misses both parent/master records.
D misses access to Case.


NEW QUESTION # 88
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