L5M9 Zertifikatsfragen, L5M9 Originale Fragen

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Topic 1: Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Failure Mode and Effects Analysis (FMEA) 2. Failure measurement and impact 3. Maintenance strategies and reliability improvement
Topic 2: Performance Improvement in Operations	- Performance measurement and benchmarking 1. Setting performance targets 2. Benchmarking techniques - Continuous improvement approaches 1. Process improvement methodologies 2. Business process re-engineering
Topic 3: Operations Management Concepts	- Performance objectives of operations 1. Dependability 2. Flexibility 3. Speed 4. Cost 5. Quality - Definition and scope of operations management 1. Role of operations in supply chain efficiency and effectiveness 2. Operations as transformation process (input–transformation–output)
Topic 4: Operations Processes and Systems	- Process design and analysis 1. Input–transformation–output model 2. Types of operations: manufacturing and services - Four Vs of operations 1. Volume 2. Visibility 3. Variation in demand 4. Variety
Topic 5: Operations Strategy and Performance	- Order winners and order qualifiers 1. Competitive positioning through operations capability - Operations strategy development 1. Stages of operations strategy evolution 2. Top-down vs bottom-up strategy perspectives

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CIPS L5M9 Originale Fragen, L5M9 Fragen Antworten

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CIPS Operations Management L5M9 Prüfungsfragen mit Lösungen (Q81-Q86):

81. Frage
The DMAIC Methodology includes five phases, what are these?

A. design, measure, apply, improve, consult
B. design, manufacture, analyse, implement, control
C. define, manufacture, apply, increase, conclude
D. define, measure, analyse, improve, control

Antwort: D

Begründung:
1 is the correct answer. DMAIC stands for define, measure, analyse, improve, control. It's a common methodology applied in Six-Sigma. P.137

82. Frage
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A. yes- operations management is ensuring a company has the correct resources to create goods
B. no- operations management is concerned with ensuring the organisation is profitable
C. yes- operations management ensures there are sufficient goods produced to meet customer demand
D. no - operations management can also be concerned with the creation of intangible goods

Antwort: D

Begründung:
you can't touch or hold), also requires operations management. P.2

83. Frage
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 6?

A. product layout
B. fixed-position layout
C. cell layout
D. functional layout

Antwort: C

Begründung:
The correct answers are as follows:

84. Frage
At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

A. on a faulty item if it is returned from a customer
B. before manufacturing begins
C. at regular intervals during the manufacturing process
D. once all items have been processed, before the are sent to customers

Antwort: B

Begründung:
The question asks when it can be FIRST used so the correct answer is 1. FMEA detects failures early in the process, usually before mass production begins, and looks at potential failures in both design and process. It may be conducted when you have a prototype as well as later on in the manufacturing process, or when products are returned faulty. P.97-98

85. Frage
Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

A. operations agility
B. customer satisfaction
C. cost
D. quality

Antwort: C,D

Begründung:
The 5 BASIC performance objectives (according to CIPS) are cost, quality, flexibility, speed and dependability. Customer Satisfaction and Operations Agility are objectives at the strategic level. See p.75

86. Frage
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