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| Topic | Details |
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| Topic 1 | - Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
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| Topic 2 | - AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
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| Topic 3 | - Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
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| Topic 4 | - Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
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| Topic 5 | - Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
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| Topic 6 | - Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q100-Q105):
NEW QUESTION # 100
l)+ Bank uses Pega Customer Decision Hub to approve credit card limit changes requested by customers automatically. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank.

The bank wants to change the threshold value for the USD2000 credit limit from <175 to <200. How do you implement this change?
- A. Change the cutoff value in the Results tab of the scorecard model.
- B. Map the score value in the decision strategy to <=200.
- C. Change in the strategy the condition from .pxSegment <=175 to .pxSegment <=200.
- D. Change the cutoff value in the Results tab of the scorecard decision component.
Answer: A
Explanation:
The scorecard model determines the customer credit score based on various factors, such as income, expenses, assets, liabilities, etc. The scorecard model has a Results tab where you can define the cutoff values for different segments based on the credit score. To change the threshold value for the USD2000 credit limit from
<175 to <200, you need to change the cutoff value in the Results tab of the scorecard model. Changing the cutoff value in the scorecard decision component, changing the condition in the strategy, or mapping the score value in the decision strategy will not affect the credit score calculation or segmentation.
NEW QUESTION # 101
U+ Bank uses the always-on outbound approach to send outbound messages on different channels such as email. SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and Instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?
- A. Update the Send shape with Finalization.
- B. Add a new Send shape in all the action flows.
- C. Set up a secondary schedule.
- D. Bypass action flow processing.
Answer: D
NEW QUESTION # 102
U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
- A. Eligibility
- B. Suitability
- C. Applicability
- D. Suppression rules
Answer: D
Explanation:
Suppression rules are used to prevent customers from seeing offers that are not relevant or appropriate for them. For example, if a customer already has a higher value card, they should not see a lower value card offer. Therefore, suppression rules are the most likely condition that prevents Anna from seeing the new Rewards card offer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]
NEW QUESTION # 103
U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank added engagement policy conditions to show the offers based on the bank's requirements.
In the Answer Area, select the correct engagement policy for each condition.

Answer:
Explanation:

Explanation:
A screenshot of a survey AI-generated content may be incorrect.

NEW QUESTION # 104
A mortgage company defines a new suppression policy to limit promotional emails for home loan offers. The policy is complete, but it must be applied to all to home loan actions. The implementation team must associate this policy with the appropriate business structure.
Where should the team associate the contact policy to apply it to home loan promotions?
- A. The Designer settings to modify global suppression rules for home loan action group.
- B. The Constraints tab to edit customer contact limits for email channels.
- C. The Engagement policy tab to apply the policy to home loan action group.
- D. The Contact policy configuration to update outcome tracking preferences only.
Answer: C
NEW QUESTION # 105
......
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