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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Migration & Data Management	10%	- Data migration strategy 1. Data validation rules 2. Data mapping 3. Data loader configuration - Data quality management 1. Duplicate rules 2. Matching rules
Topic 2: Integration & Optimization	15%	- Integration requirements 1. Calendar integration 2. Third-party integrations 3. Email integration - Ongoing support and maintenance 1. User adoption monitoring 2. Release management - Performance optimization 1. Lightning Experience optimization 2. Salesforce Mobile app configuration
Topic 3: Customer Discovery	15%	- Conduct discovery sessions 1. Document pain points and challenges 2. Capture success criteria 3. Understand sales methodology - Determine the scope and business objectives 1. Define business requirements 2. Identify key stakeholders 3. Assess current business processes
Topic 4: Salesforce Configuration	25%	- Set up Sales Cloud features 1. Set up Salesforce Engage 2. Configure Einstein Activity Capture 3. Configure lead scoring - Implement automation 1. Flow Builder 2. Process Builder 3. Approval processes - Configure reporting and dashboards 1. Standard and custom reports 2. Dashboard components 3. Custom report types
Topic 5: Analytics & Insights	10%	- KPI measurement 1. Define success metrics 2. Report on business outcomes - Configure analytics features 1. Einstein Analytics basics 2. Forecasting configuration 3. Sales Cloud Einstein features
Topic 6: Planning & Solution Design	25%	- Design Sales Cloud solution 1. Design account and contact management 2. Design opportunity management 3. Design lead management process - Define data model requirements 1. Field-level security 2. Custom objects design 3. Record types and page layouts - Design user adoption strategy 1. Training requirements 2. Change management

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q140-Q145):

NEW QUESTION # 140
The Cloud Kicks sales team needs to utilize the Salesforce mobile app feature to view, create, or update opportunities, but the internet is unavailable on their Android and iOS mobile devices.
Which two actions should the consultant recommend working around the issue?
Choose 2 answers

A. Enable the system permission to store offline data in Salesforce.
B. Enable the connect offline feature in Salesforce.
C. Enable caching in Salesforce.
D. Enable offline create, edit, and delete in Salesforce.

Answer: C,D

NEW QUESTION # 141
UC manages its sales pipeline using Salesforce. However, when an opportunity moves to the closed lost stage,
the company would like to enforce that the expected revenue value be $0 in reports. Which solution should a
consultant recommended to meet this requirement?

A. Create a dependency between stage and forecast category to enforce the omitted value for closed/lost
stages.
B. Create a validation rule to verify that the forecast probability for closed/lost opportunities is 0%.
C. Define a workflow rule to set the expected revenue field to $0 when the opportunity stage is closed/lost.
D. Define a workflow rule to set the forecast category to omitted when the opportunity stage is closed/lost.

Answer: A

NEW QUESTION # 142
Cloud Kicks is expanding to international markets. Sales reps are unable to find specific products in the international price book.
Which two steps should the consultant take to resolve this issue?
Choose 2 answers

A. Activate the products
B. Add the products to the price book.
C. Share the products with sales reps.
D. Add the products to a product family.

Answer: A,B

Explanation:
* Activating the products and adding them to the price book are the two steps required to make products available for sales reps to add to Opportunities. A product is a good or service that can be sold in an Opportunity. A product must be active in order to be added to a price book. A price book is a list of products and their prices that sales reps can use when creating Opportunities. A product must be added to a price book before it can be added to an Opportunity.

NEW QUESTION # 143
A Sales Cloud consultant is working on an implementation that has multi-currency, multi-language and region-specific sales processes and workflows. Which two actions are essential for optimizing user adoption? Choose 2 answers

A. Employing realistic training data in the corporate standard currency
B. Customizing the training curriculum for each specific region
C. Communicating the training plan well in advance of training start date
D. Developing only a standardized, global training curriculum for all users

Answer: B,C

NEW QUESTION # 144
CORRECT TEXT
What are some examples of how a dashboard push alert can be used?

Answer:

Explanation:
1. To alert support managers when the number of escalated casesreaches a specified threshold
2. To alert sales managers when the total value of their team's opportunities reaches a specified limit

NEW QUESTION # 145
......

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