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Cisco 820-605 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Cisco Customer Success Manager (820-605) Exam
Exam Number:	820-605
Related Certifications:	Cisco Customer Success specialization tracks Cisco Customer Experience (CX) certifications
Exam Format:	Multiple choice, Scenario-based questions
Certificate Validity Period:	3 years
Exam Duration:	90 (approx.)
Exam Price:	300 USD (varies by region)
Passing Score:	Not publicly disclosed
Real Exam Qty:	55–65 (approx.)
Available Languages:	English
Recommended Training:	Cisco Learning Network Cisco Customer Success resources
Exam Registration:	Pearson VUE Cisco Exams Cisco Certification Registration
Sample Questions:	Cisco 820-605 Sample Questions
Exam Way:	Computer-based exam delivered via Pearson VUE (online proctored or test center)
Pre Condition:	No strict prerequisites; recommended familiarity with Cisco technologies and customer success or account management concepts.
Official Syllabus URL:	https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html

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Cisco Customer Success Manager Sample Questions (Q117-Q122):

NEW QUESTION # 117
In which lifecycle stage would a lack of skilled resources be identified as a barrier?

A. solution renewal
B. late-stage adoption
C. early-stage adoption
D. sales proof of concept

Answer: D

NEW QUESTION # 118
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago.
The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

A. number of users registered, bandwidth utilization, number of training sessions user joined
B. number of users registered, number of meetings user initiated, number of meetings user joined
C. number of users registered, service logs, number of users
D. network utilization, number of meetings user initiated, number of users

Answer: B

NEW QUESTION # 119
What are two examples of expand opportunities? (Choose two.)

A. hosting an executive review
B. providing solution optimization services
C. training on existing features
D. increasing license count
E. adding headcount to manage solution by the customer

Answer: B,D

NEW QUESTION # 120
What are two barriers to adoption within an organization? (Choose two.)

A. centralized IT organization
B. solution implemented by partner
C. organizational silos
D. agile development model
E. inadequate knowledge and skills

Answer: B,E

NEW QUESTION # 121
A Customer Success Manager was assigned a strategic new account.
Which action prepares them for the customer introduction meeting?

A. Engage with the account team to understand the expansion opportunities.
B. Perform a deep analysis of all the sales orders to the past 24 months.
C. Speak the internal contacts to understand the customer's priorities and sentiment.
D. Document customer's current technical escalations.

Answer: C

NEW QUESTION # 122
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