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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Focus on value - Progress iteratively with feedback - Collaborate and promote visibility - Start where you are - Keep it simple and practical - Optimize and automate - Think and work holistically
Understand the activities of the service value chain	- Improve - Engage - Obtain/Build - Plan - Design & Transition - Deliver & Support
Understand the four dimensions of service management	- Information and Technology - Partners and Suppliers - Value Streams and Processes - Organizations and People
Understand the purpose and components of the ITIL service value system	- Governance - Guiding Principles - Practices - Service Value Chain - Continual Improvement
Understand the key concepts of service management	- Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Know the purpose and key terms of 15 ITIL practices	- Supplier Management - Problem Management - Service Configuration Management - Relationship Management - Release Management - IT Asset Management - Information Security Management - Change Control - Incident Management - Service Level Management - Deployment Management - Service Request Management - Service Desk - Monitoring and Event Management - Continual Improvement

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The ITIL 4 Foundation (ITILFNDv4) certification is one of the hottest career advancement credentials in the modern EXIN world. The EXIN ITILFNDv4 certification can help you to demonstrate your expertise and knowledge level. With only one badge of ITILFNDv4 Certification, successful candidates can advance their careers and increase their earning potential.

EXIN ITIL 4 Foundation Sample Questions (Q82-Q87):

NEW QUESTION # 82
Which dimension includes the knowledge needed for the management of services?

A. Organizations and people
B. Partners and suppliers
C. Information and technology
D. Value streams and processes

Answer: C

NEW QUESTION # 83
What is the purpose of the `deployment management' practice?

A. To make new or changed services available for use
B. To move new or changed components to live environments
C. To ensure services achieve agreed and expected performance
D. To set clear business-based targets for service performance

Answer: B

NEW QUESTION # 84
What is a change schedule PRIMARILY used for?

A. To help manage normal changes
B. To help authorize standard changes
C. To help plan emergency changes
D. To help assign a change authority

Answer: A

NEW QUESTION # 85
Which statement about IT service management is CORRECT?

A. It is performed by IT service providers using a mix of suppliers and their products
B. It is performed by customers using a mix of IT systems, services and processes
C. It is performed by IT service providers using a mix of people, process and technology
D. It is performed by the service desk using a mix of people, process and technology

Answer: C

NEW QUESTION # 86
Which is a way of applying the guiding principle 'focus on value'?

A. Doing fewer things, but doing them better
B. Comprehending the whole, but doing something
C. Recognizing the complexity of systems
D. Understanding how service consumers use services

Answer: D

NEW QUESTION # 87
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