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CompTIA 220-1201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Mobile Devices15%- Cellular connectivity and settings
- Mobile device management (MDM)
- Mobile device configuration
- Mobile device synchronization
- Mobile device troubleshooting
Topic 2: Virtualization and Cloud Computing12%- Cloud and virtualization troubleshooting
- Virtual machine concepts
- Virtualization fundamentals
- Cloud connectivity and configuration
- Cloud concepts and models (IaaS, PaaS, SaaS)
Topic 3: Hardware and Network Troubleshooting26%- Network troubleshooting
- Troubleshooting methodology
- Printers and multifunction devices
- Mobile device troubleshooting
- Common symptoms and root causes
- Hardware troubleshooting
Topic 4: Networking20%- Network hardware and devices
- Network troubleshooting
- IP addressing and subnetting basics
- Network configurations
- Network connectivity
- Network protocols and services
Topic 5: Hardware27%- PC hardware and peripherals
- Peripheral devices and connections
- Power supplies and connectors
- RAM types and installation
- CPU and expansion cards
- Storage devices (HDD, SSD, NVMe)
- BIOS/UEFI and firmware

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CompTIA A+ Certification Exam: Core 1 Sample Questions (Q595-Q600):

NEW QUESTION # 595
User at site A is reporting dropped VolP calls when using a softphone application.
However, users at site B are not experiencing any issues. The VolP provider has a tool to troubleshoot connectivity Issues.
Click on each tab to investigate the cause of the dropped calls. In Part 1, type help in each terminal to view a list of available commands. Then, select the correct answer for each question. In Part 2, make unnecessary network configuration changes to resolve reported issue.

Answer:

Explanation:

Explanation:
Packet loss
Plug an Ethernet cable into the workstation
A screenshot of a computer AI-generated content may be incorrect.


NEW QUESTION # 596
A laptop's wireless speed has been very slow since a new router was installed The user thinks the issue is because the router is misconfigured Which of the following should a technician do first to diagnose this issue?

Answer: B

Explanation:
The first step in troubleshooting is to reproduce the issue. This ensures that the problem exists as reported, and the technician can observe it directly. In this case:
Testing the wireless speed on the user's laptop while connected to the new router allows the technician to verify the problem and gather evidence for further troubleshooting. Reproducing the issue helps confirm whether the problem is with the laptop, the router configuration, or other network factors.


NEW QUESTION # 597
While using a laptop and Bluetooth headset for conference calls, a user notices intermittent sound issues. The user frequently walks between office rooms during the calls, leaving the laptop in place. The office wireless network uses fiber for internet access and consists of two wireless APs that are connected. Which of the following is most likely causing the connectivity issue?

Answer: D

Explanation:
Bluetooth has a limited effective range, and as the user moves between rooms while leaving the laptop stationary, the headset intermittently moves out of range, causing audio dropouts during the conference calls.


NEW QUESTION # 598
A user only has access to basic printer functions. A technician notices that the advanced printer features are missing. Which of the following actions will fix this issue?

Answer: C

Explanation:
When a printer only provides basic functionality (such as simple printing without duplexing, color management, stapling, or finishing options), this typically indicates that the system is using a generic or basic printer driver rather than the full-featured driver from the printer manufacturer.
Advanced printer features are enabled through manufacturer-specific drivers, which expose all hardware capabilities to the operating system.
Operating systems often install default or class drivers automatically, especially when printers are connected via USB or discovered on a network. While these drivers allow basic printing, they do not include proprietary features such as high-resolution settings, tray selection, finishing units, or secure printing options. Installing the correct driver package from the printer manufacturer ensures full compatibility and unlocks advanced functionality.


NEW QUESTION # 599
A user is having issues when charging a device with a Lightning cable. The cable is not recognized when it is plugged into the device. This issue is usually resolved by flipping the cable over. This issue does not occur with other devices of the same type.
Which of the following would most likely cause the issue?

Answer: B

Explanation:
When a Lightning cable works only when flipped a certain way or doesn't function consistently, it is typically due to debris or damage in the charging port. Cleaning the port or inspecting it for wear resolves the issue.


NEW QUESTION # 600
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