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Salesforce Sales-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Practical Application of Sales Cloud Expertise	33%	- Customer success and solution delivery - Scalability and maintainability - Sales Cloud implementation strategies
Lead Management	12%	- Lead scoring and routing - Lead qualification and conversion
Opportunity Management	17%	- Forecasting and quota management - Opportunity stages and pipeline management
Account and Contact Management	12%	- Account hierarchy and relationships - Contact management best practices
Sales Cloud Analytics	10%	- Sales metrics and KPIs - Reports and dashboards for sales
Sales Cloud Configuration	16%	- Sales processes and workflows - Sales Cloud features and customization

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q146-Q151):

NEW QUESTION # 146
In a recent management meeting, the VP of sales voiced concern over the current economic environment. To better understand the effectiveness of its marketing efforts, the VP expressed a need to monitor and reduce churn going forward. Which strategy should a consultant recommend to address the VP's concern?

A. Create a year over year sales by Account report.
B. Create a Historical Trending report.
C. Create an average stage duration by Opportunity report.

Answer: B

NEW QUESTION # 147
A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client. Which action should the consultant take first to ensure a smooth rollout for the sales team?

A. Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.
B. Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.
C. Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.

Answer: B

NEW QUESTION # 148
Cloud Kicks (CK) wants to implement sharing rules.
Which consideration should the consultant explain to CK?

A. Sharing rules can expand access beyond the organization-wide default levels.
B. When a sharing rule is deleted, the sharing access created by that rule must be manually removed.
C. Sharing rules apply only to new records that meet the definition of the source data set.

Answer: A

Explanation:
In Salesforce, sharing rules are used to extend access to records beyond the default access levels established by organization-wide defaults (OWDs). These rules allow administrators to define which groups of users (e.
g., roles, public groups, territories) need additional access, such as Read/Write permissions, to records they do not own. Importantly, sharing rules cannot restrict access below the level set by OWDs; they only provide additional access. Thus, for Cloud Kicks, implementing sharing rules means expanding access where needed to facilitate collaboration and ensure that the right users have appropriate visibility into records like Accounts, Opportunities, or other objects based on their role requirements

NEW QUESTION # 149
Northern Trail Outfitters launched Salesforce for its EMEA subsidiary 3 months ago and wants to gain insight into usage. Which option should a consultant recommend to meet this requirement?

A. Install the Salesforce Adoption Dashboard from AppExchange.
B. Analyze the Setup Audit Trail to determine the number of logins per day.
C. Create and subscribe to a custom report of active users by role.

Answer: A

NEW QUESTION # 150
Sales reps at Cloud Kicks (CK) often receive important customer emails they want to log as records related to Contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers. Which solution should a consultant recommend to meet this requirement?

A. Einstein Activity Capture
B. Lightning Console for Sales
C. Salesforce Inbox

Answer: A

NEW QUESTION # 151
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