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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionObjectives
Security and Access Control- Role-based access and permissions
  • 1. Data privacy and compliance considerations
    Student Experience and Engagement- Student portals and experience design
    • 1. Communication and advising tools
      • 2. Personalized engagement strategies
        Student Lifecycle Management- Recruitment and admissions processes
        • 1. Applicant tracking and enrollment workflows
          • 2. Student onboarding processes
            Reporting and Analytics- Education Cloud reporting capabilities
            • 1. Dashboards and performance metrics
              • 2. Operational analytics for institutions
                Program and Academic Operations- Course and program management
                • 1. Academic structure modeling
                  • 2. Scheduling and enrollment management
                    Data Management and Integration- Data architecture and integration patterns
                    • 1. Data migration and governance considerations
                      • 2. Integration with SIS and external systems
                        Education Cloud Fundamentals- Salesforce Education Cloud architecture overview
                        • 1. Core Education Cloud data model concepts
                          • 2. Key objects used in Education Cloud

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                            Salesforce Certified Education Cloud Consultant Sample Questions (Q156-Q161):

                            NEW QUESTION # 156
                            A high school recently implemented the K-12 Architecture Kit and wants to track student absences from class and midyear grades.
                            Which two objects should the consultant use to address these requirements?
                            Choose 2 answers.

                            Answer: A,C

                            Explanation:
                            Term Grade and Attendance Event are two objects that the consultant should use to address the requirements of tracking student absences from class and midyear grades. Term Grade is an object that stores the grades that a student receives for a course offering in a specific term. Attendance Event is an object that stores information about a student's attendance or absence for a course offering or a course connection. Behavior Involvement and Program Enrollment are not objects that can track student absences from class and midyear grades. Reference:
                            https://powerofus.force.com/s/article/K12-Architecture-Kit-Data-Dictionary
                            https://powerofus.force.com/s/article/K12-Architecture-Kit-Term-Grades
                            https://powerofus.force.com/s/article/K12-Architecture-Kit-Attendance


                            NEW QUESTION # 157
                            A university plans to use Salesforce to manage its recruitment and admissions process. A prospective student goes through four maturation stages: Suspects, Prospects, Applicants, and Matriculated. IDs are assigned by the Student Information System (SIS) at the Applicant stage.
                            Salesforce is the system of record in which two stages?
                            Choose 2 answers

                            Answer: C,D

                            Explanation:
                            Salesforce is the system of record in the Suspect and Prospect stages of the recruitment and admissions process for the university. A system of record is a system that serves as the authoritative source of data for a given entity or process. Salesforce is the system of record in the Suspect and Prospect stages, because it stores and manages information about potential students who have expressed interest or have been identified as targets by the university, such as name, email, phone, or program of interest. The Student Information System (SIS) is the system of record in the Applicant and Matriculated stages of the recruitment and admissions process for the university. The SIS is a system that stores and manages information about students who have applied or enrolled at the university, such as ID, transcripts, test scores, or financial aid. Reference:
                            https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
                            https://trailhead.salesforce.com/en/content/learn/modules/highered_admissions


                            NEW QUESTION # 158
                            A university works with business professionals through a continuing education program. Corporate recruiters work with employers to sponsor these programs.
                            Which object should recruiters use to track the progress of sponsorship requests?

                            Answer: D

                            Explanation:
                            Opportunity is an object that recruiters should use to track the progress of sponsorship requests. Opportunity is an object that represents a potential sale or revenue source for an organization, such as a donation, grant, or sponsorship. Opportunity can be used to track various information about a sponsorship request, such as amount, stage, probability, or close date. Campaign, Program Plan, and Affiliation are not objects that recruiters should use to track the progress of sponsorship requests. Reference:
                            https://help.salesforce.com/s/articleView?id=sf.opportunity_overview.htm&type=5
                            https://trailhead.salesforce.com/en/content/learn/modules/nonprofit_fundraising/nonprofit_fundraising_opportunities


                            NEW QUESTION # 159
                            A university has hired a consultant to help it plan the campus's enterprise roadmap for Salesforce. The CIO wants to use a single. Salesforce org across the university and is interested in learning more about the Education Data Architecture (EDA). The university has two existing Salesforce orgs, one uses Person Accounts, and the other org uses a custom data architecture.
                            What should the consultant do first lo assess the situation?

                            Answer: B

                            Explanation:
                            The first thing that the consultant should do to assess the situation is to document solution requirements from the groups involved. This will help the consultant understand the current state, pain points, goals, and needs of each group that uses or will use Salesforce, and how they relate to each other. This will also help the consultant determine whether EDA is a suitable solution for all groups, or whether some customization or integration is needed. Submitting a Salesforce Support case to merge orgs, installing EDA into one of the production environments, and creating a new Salesforce org using EDA as the foundation are not good first steps, because they do not involve gathering requirements from the stakeholders, and they may cause data loss or disruption. Reference:
                            https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-discovery
                            https://powerofus.force.com/s/article/EDA-Migrate


                            NEW QUESTION # 160
                            An institution is experiencing record locking and sharing performance issues in a Salesforce org with the Education Data Architecture (EDA). A consultant notices there are more than 10,000 child records associated to a single parent record.
                            Which object should the consultant review first?

                            Answer: B

                            Explanation:
                            The consultant should review the Relationships object first when noticing that there are more than 10,000 child records associated to a single parent record for the institution that is experiencing record locking and sharing performance issues in a Salesforce org with EDA. The Relationships object is an object in EDA that allows users to store information about how two Contacts are related to each other, such as parent-child, sibling, or spouse. The Relationships object can cause record locking and sharing performance issues in a Salesforce org with EDA if there are too many child records associated to a single parent record, such as a Contact with many Relationships or Affiliations. The consultant should review the Relationships object first when noticing that there are more than 10,000 child records associated to a single parent record for the institution that is experiencing record locking and sharing performance issues in a Salesforce org with EDA by checking if there are any data skew or ownership skew issues and applying best practices to resolve them. Accounts or Affiliations are not objects that the consultant should review first when noticing that there are more than 10,000 child records associated to a single parent record for the institution that is experiencing record locking and sharing performance issues in a Salesforce org with EDA. Reference:
                            https://powerofus.force.com/s/article/EDA-Relationships
                            https://developer.salesforce.com/docs/atlas.en-us.salesforce_large_data_volumes_bp.meta/salesforce_large_data_volumes_bp/ldv_deployments_introduction.htm


                            NEW QUESTION # 161
                            ......

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